Best Five Star Hotels in Bintan

Amazing experience! They gave snacks (cookies & water) and cool towels during our land transfer. The location is far from the ferry port, it takes around 75mins, but good enough we had Wifi on board. Upon arrival of the hotel, the staff greeted us with warm welcome, served us refreshing drinks, and assisted our check-in right away. We rode the buggy to our villa, and they assisted us in bringing our luggage. The villa is amazing. It was so big! I love the hammock! The room is very clean. It has mini bar so you may have some drinks and pay upon check-out. We had a coffee maker in our room with complimentary coffee pods. The food on The Dining Room, Pool Bar, and Rica-rica were all delicious. Breakfast has a lot of choices. Although too sad they don't have hot chocolate so we just had coffee. We were surprised they told us we have one-time complimentary cocktail/mocktail! And oh, they gave my husband a birthday cake! The SPA offered excellent massage experience. We had land and water activities to make the stay more fun. The beach is so-so, we didn't swim there. But we loved the swimming pool. A lot of free activities also like kayaking, standing paddle, darts, billiards, table tennis, board games. We didn't get to try biking as we get tired easily haha. The staff are the best. Everyone wears beautiful smiles all the time. Overall, it was a very pleasant experience!

This place has the nice vibes of a traditional resort. Staff were largely polite, welcoming and friendly. There’s a large private beach area. However, my stay was marred by several issues. I booked a room with options for either a double bed or 2 twin beds. Upon arrival, I was told that there were no double beds available. I asked the staff if there’s anyone in a double bed room who’s checking out today, and told the staff I’m willing to wait if there is. She said there’s a guest in a double bed room who’s checking out that day, but she’s unable to “confirm”. She suggested that I take a room with 2 twin beds combined instead. Sensing that I’ve no choice, I reluctantly accepted it, and upon reaching that room, I saw the adjacent room with a double bed and the room looked vacant. I went back to the reception to ask if I could take that other room, and this time another staff took over and told me there’s a room with double bed for me but I have to wait for it to be ready. I agreed but felt perplexed why the first staff couldn’t have just told me the same thing. It’s not like I insisted on having a double bed room immediately, I already said I’m willing to wait. Another issue was the wifi. We all had problems connecting to the wifi, and when we finally got connected, the connection was often unstable. On the second night, there was a power failure and the electricity was out for several minutes. Overall, this is still a nice comfortable resort that makes a good getaway from the city. It will be even better if staff communication and wifi can be improved.

This would have got an average rating had it not been for the staff - competent, professional and always willing to help. The facilities seem jaded maybe due to the Covid related lockdowns etc and some parts especially the toilets ( the toilet seat was almost black ) were a disappointment. The location is excellent with a fantastic sea view from the restaurant and the beach is clean for the most part. The villas are good with a nice private pool and decent sized rooms. Our requests for buggy to transfer us from our Villa to the main building were always attended to promptly. The a-la-carte food that we had in their restaurant- we tried the local Indonesian cuisine- was excellent but the breakfast buffet was average. When I had interacted with the staff after booking this place, I was told that late check out is subject to ‘availability’ but it clearly isn’t as they charge for every extra hour. This could have been communicated in a better way. There is room for improvement but overall we had a good stay as the property is quite good.

Staff met were good without exception. Just the right balance between friendliness/ personal service and respect for privacy. Hard to single out staff for particular mention but Kasir had a great sense of humour in addition. Quietest of the four Banyan Tree resorts I have been to but the same very good breakfast and super comfortable beds. The pool was on the small side but the sandy beach was gently sloping and the water warm / no jelly fish etc. Excellent golf course nearby. My travel companion has limited vision and perhaps a few small improvements could be made to the premises in this regard but management was accommodating when the issue was drawn to their attention and a room was provided with only one step to the front door. So full marks for that. Overall a very good experience. Keep it up Banyan Tree !

Resort was very quiet when we arrived on Thursday. The lagoon was spectacular. Very impressive. Very clean. The lagoon was separated into areas for specific activities. And all activities on the resort comes with additional fees. But they currently have a promo for November which comes with free Slip and Slide, it’s awesome! Kids had a great time there. All the paid activities are expensive. Better to get the package deal from Klook. I had a terrible food poisoning on Day 2. And I was the only one to get it in my family of four. Was sent off to the clinic for anti vomit jab and recovered on the second day. Ordered bbq at our tent for dinner on one of the night and it was so nicely set up. Unfortunately food was not nice 😅 too salty or too sweet! There’s only one restaurant in the resort. Food is expensive. And quality is just average. Breakfast is about the same everyday. 😅

Butler-style service, there is an exclusive rest area at the pier, and the hotel staff provides full service, including visa on arrival, luggage collection, etc. The hotel has a quiet environment, exclusive beach, and star chef service. very suitable for holiday travel

The hotel is relatively old, built in the 1990s, and the facilities inside the room are not new. For example, there are obviously too few lights, making it difficult for children to read a book at night. But the service is really good, and clubmed's concept is well executed. You can leave your children in care in the morning and pick them up in the evening. The catering is very good, with delicacies from all over the world, and it can be seen that the hotel takes great care to prepare every dish exquisitely. In addition, there are many activities for both adults and children, which is very suitable for vacation.

Amazing experience at Doulus Phos ship hotel. Staying on this amazing Guinness world record ship is definitely one for the books for me. I was once able to bought a book on this MV Doulus when it was sailing to sell books worldwide. The view, the amazing staff and the facilities are truly one of a kind. It was monsoon when we stay that’s why we didn’t manage to enjoy the infinity pool. We would like to come back to experience the outdoor movie with bonfire, the infinity pool and the sunset dinner. The food is great (“, ) and we truly love the amazing warm hospitality of the staff. Definitely we will be back with our family during summer time. It is a good place for family, friends or a retreat. The facilities is huge, a lot if possible activities that can be done and enjoy and not to mention that the tranquility. There is also a spa, it is still under soft opening and still undergoing for improvement but nonetheless it is worth every penny you have.

Overall a gem near Singapore for a 2-3 days getaway. The property is massive with around 4-5 resort properties within the whole nirvana gardens estate. We stayed at Indra maya villas. You do feel the post covid effect at the place considering it recently started and still running load occupancy. Many restaurants and properties are still closed making it a dull place as yet. Overall it’s a warm feeling to be in Indonesia as the people are really nice and warm. Feel bad for the hard times they might have faced during covid with all the properties shutting down. Some pros of staying at the villa 1) villas are massive and great for 6-7 adults and 2-3 kids. We stayed at the sea front villas which is right besides the sea with a large personal swimming pool. 2). View is incredible, villas is luxurious with spacious rooms and 4 bathroom and 3 bedrooms. 3) you get a buggy along with the villas so moving around is super convenient 4) the staff at nirvana garden resort is great and prefer to go and eat a Dino cafe or the coffee shop for morning breakfast. 5) beach at nirwana gardens is amazing with white sand and clean waters. 6) kitchen is fully equipped. Also has a microwave and a coffee machine. 7) do carry a volley ball if you fancy a game as there is a volleyball court at the beach. Also few but not all activities are available like shooting, archery, horse ridding, billiards to name a few. Some cons of staying at Indra maya 1) there is a large bathroom in the master bathroom which has open access to the back side which looks little scarier at night considering this place is scheduled at night and the doors don’t look properly. Also inviting some insects/ lizards inside. 2) spice restaurant talks about offering a variety of food but the vibes of this places is depressing and staff is not so friendly. Avoid eating there. Food is average here. This is the place where you can truly see the post covid effect. 3) not all the properties are opened yet so it’s quiet and little lonely after dark . Ideally you can carry some food along and make it in the kitchen of the villa saving some money and venturing alone at night. Avoid venturing to secluded areas if you are not in big group. 4) the beach place outside spice restaurant is really depressing. Light shuts down and there is no light if you feel like going to the beach at night. The coffee shop near beach doesn’t see any people and needs to lively up a bit. Suggestions 1) Some big size coffee mugs and Normal glasses to drink water in the kitchen is needed. There re loads of wine glasses 2) more options like insect repellent like a coil or spray is needed. Not enough for the entire villa. 3) some programs like live singers or beach activity could be arranged for people to stay entertained.

The S Hotel and Resort is an ideal spot for travelers wanting to discover the city. The S Hotel and Resort is an ideal choice for travelers who want to take in the sights and sounds of Bintan.The hotel is just 14km away from Kijang Airport.At the end of a busy day, travelers can unwind and relax in the hotel or go out and enjoy the city.