Home2 Suites by Hilton Birmingham Downtown

Wonderful

ONCE I ARRIVED. THE FRONT DESK STAFF WAS VERY FRIENDLY, AND THE SITTING AREA WAS CLEAN. PRIOR TO CHECKING IN THE ROOM. ONLY, THING I CAN SAY WAS THE ROOM WAS SET UP BEAUTIFUL. WHOM EVERY CAME UP WITH THE DESIGN OF THE ROOM'S DID A EXECELLENT JOB. THE ONLY PROBLEM WAS THE PILLOW WAS TO FLAT AND MAYBE THE MATTRESS NEED TO BE A LITTLE BIT MORE COMFORTABLE. BUT, AS FAR AS EVERYTHING ELSE I WILL BOOK AGAIN.

I realized that I had booked my stay on the wrong date and tried to call the property to adjust the reservation. After two calls and 5 minutes of the phone ringing, someone answered and told me that ******* would have to help me since I booked through them. I got Chat support from ******* and the rep had the same problem with the hotel and was not able to get through. Forget about the loss of money - I will not stay in a hotel that does not even both to answer the phone. I can't image what the service and experience would be like in such a place, not to mention the potential safety issues.

Worse mattress I've endured in years. Front desk was slow but polite. Overall hotel is less clean than my last stay here. I will not recommend to friends.

Hotel was overall comfortable but had some ousekeeping issue. If you are not doing full housekeeping but need few items like additional soap or toiletpaper. I needed to hunt housekeeping person on any floor and get it from them cause the team does not answer phone and frontdesk does not give any help other then saying you need to talk with Housekeeping department unless they have the item handy.

First thing youre going to notice is the gang graffiti right across the street from the front entrance. In the interior of the building was decorated and gave the impression it was real nice. The front desk staff were courteous and informative. We were informed there was an on-site restaurant that's open until 10pm and that a contential breakfast is served from 6am-10am. Once we received our room key, we parked in the hotel designated parking, which is $15 per night and can only be assessed with a room key. We then grabbed our items and went to our room. First impression is that it was really nice and spacious. It was apparent that the housekeeper did a poor job of ensuring the bathroom was fully cleaned. There was hair from the previous tenant in the shower and black mold under the shower shelves. We did our best to clean this up and then exited our room to try and get a bite to eat at the onsite restaurant. It was around 9:30pm when we made it there and the restaurant was fully closed. One of the employees at the restaurant even made the comment, "Yup, that's why we need to hurry and clean since someone always shows up around this time". Discovered room service didn't refill the installed soap dispensers. This is where the real issues came about. We could not sleep with the constant dripping shower, cars revving their engines all night, and all the yelling. We woke up from a sleepless night and discovered again staff tried to close the breakfast bar early. Ridiculous.

The suites aren’t really suites, but they do have all the things to check the list: kitchenette, loveseat, two beds. Everything is in one long room, like a bowling alley. The one tv is in front of the loveseat, so you can’t watch tv from either bed, but you can hear it from every bed. There’s a useless curtain to draw between the loveseat and the beds, kind of like a hospital curtain but it doesn’t go around any areas, just down one side to the bottom of the bed. It did have nice a blackout shade. The beds were comfortable. The hallways were hot and muggy, but clean.

Housekeeping did not release room, front desk had to go check it. Its crazy it took 30 mins to get checked in. Breakfast was amazing. Restaurant was also amazing and friendly staff, thank you Shannon.