Do not book this hotel at the weekend unless you enjoy trying to sleep above what sounds like a nightclub till 1am.
No warnings when booking or checking in about potential noise.
It literally sounded like the music was playing in our room on the 1st floor. At 1230am I went downstairs to talk to reception, to find the music blaring out, with no more than 7 people on the entire establishment.
The receptionist called the duty manager over.
Shockingly his first response wasn’t any sort of apology, it was ‘ you are aware we are a live venue at the weekends?’!!!
I was not aware and was extremely disappointed as he tried to argue the point further.
He refused to turn the very loud music down, even though the bar was almost empty.
He finally apologised after discussing the issue for well over 5 minutes.
We cancelled our second (Saturday) night as we couldn’t face another night of booming music coming through the floor of our room.
The room was also not up to the standard we have experienced when we have stayed there previously. A LOT of black mould in the shower area, only one dressing gown for a room booked for two people.
The manager gave us a discount for the night we stayed and a free breakfast the next morning, but it didn’t make up for the lack of sleep.
Also as we had to find an alternate hotel for our second night stay, we paid through the nose for a different hotel as we booked on the day, so we were tired, annoyed, and out of pocket.
We are extremely disappointed.