Where to begin...self check-in, nobody on site ever. Signs with phone numbers which aren't answered. My single room was absolutely filthy:Everything was shabby and grimy- furniture, tv, floors,skirtings, bathroom, shower, kettle, tray, switches, old stained shabby lamp,curtains, mattress,window and ledge all caked in grime,dust and filth which has very clearly accumulated over some time. Shower attachment broken. Toilet brush disgusting. Toilet roll had marks on it. Towels were stained. Phoned,left vm +sent messages to *********** many times and a bit later received a call from a male telling me that sometimes,things get missed, asked if anything in particular is dirty,and they'd get on to it. Wow. Returning after midnight,nothing had changed. Next morning asked the cook (who was very nice and helpful and hardworking btw)if anyone was around. Was advised he'd be in a bit later on. Popped in later & saw the cook again,so asked for help to get a hairdryer- him and cleaners looked for one, foned another hotel who said they'd send one over immediately. Well I'm still waiting. This was a theme. Woke up early +went out for the day, returning after midnight. Room never cleaned. Messages and phones not answered.Swung by once to find a bundle of sheets on bed and the door left open. Nobody came within that hour.security risk? The place stank of **** too. Saturday I was leaving for the day and asked a lad where the manager was. He replied that nobody is here and was I from room 19, because the room HAS been cleaned. So he was aware... I invited him upstairs to have a look around and pointed out the filth on every single part of the room. He commented "well you have been here a few days now" !! ***. Pointed out the stains on the walls, the manky kettle, everything.in bathroom, he said it was def cleaned cos he did it himself!!! Even when I showed him the broken shower head with black sludge and spots all over the tray,walls,fittings, how it came off when I ran a finger across ,he denied it was dirty. He flung the door open and flew out the room, shouting all the way down the stairs "IF YOU DON'T LIKE IT ,LEAVE " over and over again. Even shouting over my voice when asking him to come back up. I called the mobile number again,and spoke to the "manager" who denied the room was dirty,that they'd tried to access 3 times but couldn't! He spoke over me and hung up on me. I Packed my bags and left I tears.The rude shouty ignorant guy was at the door smoking as I left m and i told him he was extremely rude and unprofessional ,shouting at me ,waving arms around, denying the room was dirty when he could see quite plainly it was a squalid embarrassment and he was quite confrontational and aggressive .I left the place crying my eyes out and had to spend a while looking for somewhere else to stay missing out on the concert I'd come down for. I sent a msg to *********** ,then received a call from Jess who was sympathetic and said she'd try find me a room elsewhere. Yet