Best Hotels in Bloomfield Hills

We chose this hotel over a different less expensive hotel down the street because of the highly reviewed restaurant and the beautiful interior photos on the website. We paid around $400 for this room. When we arrived, we discovered that the hotel was hosting a Classic Cars event. All of the parking spaces at the front entrance and along the sides were taken up by Classic Cars and parade tents filled with partying people. There was a very loud band blocking the hotel entrance as well, and it was raining. This all might have been fun if we were Classic Car enthusiasts, but we are not. We're just regular family people and we were there for a baptism at the church down the road. The hotel bar and restaurant were completely filled with event guests. We discovered we had been booked into an Accessible room, meaning that it was outfitted for wheelchairs, but we are young(ish) and not disabled. Other than that, the room was pretty......until we opened the curtains and were staring at what must have been the entire HVAC system for the hotel. Possibly worst of all, there was a piped-in scent throughout the hotel - even in our room - that reminded me of cheap 1980's men's musk cologne. It was awful. It permeated our clothes, and my hair. All night, cars were revving their engines. However, the front desk staff was very nice. What we experienced was definitely not what was advertised by this hotel.

With a stay at The Townsend Hotel in Birmingham, you'll be in the business district, within a 10-minute drive of Detroit Zoo and Lyudviga Couture. This boutique hotel is 15.6 mi (25.2 km) from Great Lakes Crossing Outlets and 2.3 mi (3.7 km) from American Dysautonomia Institute.Enjoy recreation amenities such as a fitness center or take in the view from a terrace. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available for a fee.Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Birmingham? This hotel has 11 square feet (1 square meters) of space consisting of conference space and meeting rooms.Make yourself at home in one of the 150 guestrooms featuring refrigerators and minibars. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Complimentary wired and wireless internet access is available. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.

On tuesday night (July 9) at midnight I entered the Holiday Inn (after having ”succesfully checked in at 8 pm) only to find my key did not work. When I went downstairs to talk to the clerk, he was immediatly very defiant. Adam, the staff person, stated that it ”obviously” did not work because my credit card did not have suficent funds. For the record, I have a corporate credit card that has a very hefty credit line. I explained that I had checked in succesfully earlier that night, but he was not having it. He would not accept the same credit card, or even try to make it work, and said I needed another card or he could not help me. This is at midnight, so I obviously had very little alternate options of asking a colleague or another hotel for assistance. Adam was so rude, that after a back and forth of a few minutes, I left dumbfounded- to the streets to find a solution. Again, at midnight, in Detroit. I walked to The Townsend where I was helped even though they were sold out (see my review). Now- this was a last minute reservation, and I was willing to give Holiday Inn another chance, because I had had two previous bad experiences at a Holiday Inn this year. The first being at Pomona, California, where I went on a business trip and had no wifi for the 3 days I was there. No aplogies, no explanation. Just ”find a starbucks with wifi” as a solution. The second experience was near Gainseville wher I stayed 3 days and my bathroom was out of service for the 3 days. The 3 days they promised to fix it, yet they did not. Did not offer me an alternate room, they only offered me extra points on my loyalty card. This was obviously the last straw. I have shared this experience with my colleagues and we have all pledged to never stay at a Holiday Inn. I work for a multinational compnay. We have about four offices with approximately 200 employees who travel consistently to the Birmingham office for business. Holiday Inn can now thank Adam for losing that business with his disregard for guest services. As a final note, my assistant called my credit card company, and Adam the following morning. She confirmed with Adam that it was a mistake on his part, and he realized that a few minutes later, yet he never bothered to call me on my cell to have me come back. He just wrote it off as a ”miscommunication” amongst his staff. Thanks for nothing.

The room was fine. Clean. They weren’t able to grant most of the requests that we put in for. We were also overcharged for our stay and the front desk lady couldn’t explain why. They I was also asked to put down $60 more for incidentals on top of the overcharge. No too fond of that. I ordered room service and half of my order was missing and I had to call again two additional times. I would recommend dining downstairs. It’s a lot cheaper and better experience.

The room was super large and the facilities were very good. Two rooms were set up and the staff were very satisfied. The hotel was originally scheduled to have no room. This is recommended by Ctrip, very good.

The staff is welcoming, the price is acceptable and the price is high. There is a swimming pool and gym on the first floor.

Despite my experiences, during my stay, I still rated it a 4 because the manager on duty and the front desk staff were helpful and very friendly. Always a smile! Good - Room was clean. TV was a decent size and worked. I got my high floor request. Breakfast was fabulous on Friday morning. I did did not ever have to wait long for the elevator. Maintenance came very quickly when requested. Always provided towels when asked. Customer service from manager on duty ( I apologize that I do not remember her name) and front desk staff was excellent. Bad - None of the pepper shakers in the eating area worked; the Saturday and Sunday breakfast was not good at all - I do not eat pork and despite having the option of Turkey bacon on Friday, they said they do not serve that on Saturday and Sunday. That was a shocker for me that they did not support those with dietary requirements. I included breakfast in my stay so it would have been good to have other options than just scrambled eggs and carbs. Ugly - The water was shut off with no warning or communication for at least two hours which caused us to miss an appointment. Water did not drain in the bathtub so maintenance had to come and fix it and the water came out brown and dirty of course when it came back on. I completely understood that a water leak is out of your control but maybe consider putting a robocall system to rooms or at least send a message through Hilton Honors app. How would you communicate to visitors if there was an emergency? That’s the part that worried me. The room next door was having a party until early hours of the morning with loud music and banging. I am not a complainer or cause any problems and I didn’t want to be a Debbie Downer Downer so I blocked it out and put the tv on. I was tired so I eventually fell asleep. Much of the bad and ugly will most likely not affect everyone on the average stay.

Really rely on the outlet, you can buy and buy at any time. The hotel front desk is very warm, personally ask her to help, bother, praise, recommend staying

Very clean and tidy

The Troy Inn & Suites provides a great place for travelers to relax after a busy day. The Troy Inn & Suites offers a pleasant stay in Troy for those traveling for business or leisure.The hotel is only 6km from Troy Transit Center and 30km from Oakland County Airport, giving guests a number of convenient transportation options. Many local tourist attractions including the MJR Troy Grand Cinema 16 and AMC John R 15 can easily be reached with a short drive.When guests have some time on their hands they can make use of the onsite facilities. This Troy hotel offers parking on site.