Guest User
August 3, 2025
⭐ 1 star Absolutely unacceptable experience. I prepaid $3,905.28 through the Revolut app for a 19-day stay at Residence Inn Boca Raton. When I arrived, the hotel staff told me I only owed $1,770—which I paid on the spot. I asked multiple times if that was correct, and they confirmed it. Then, more than a week later, I was told I owed an additional $1,200+ without taxes. This mistake was entirely on the hotel’s side, but they’re trying to force me to pay more money I simply don’t owe. They are now threatening to kick me and my children out even though I’ve already paid in full and have confirmation from the booking platform. I have written proof from Revolut that the total amount was prepaid. The hotel’s behavior is unprofessional, disorganized, and hostile. Instead of owning up to their mistake, they are bullying guests and trying to double charge. This has caused me extreme stress and financial strain during what should have been a simple prepaid stay. Absolutely disgraceful. I’ll never return, and I strongly urge others to stay far away from this property unless you want to be scammed and harassed mid-stay.
