Extended Stay America Suites - Boca Raton - Commerce

The place was dirty, had a smell in the room and the tub and kitchen appliances were full of rust. The site advertised breakfast for 2 guests included however when I went to the lobby the next morning I was shown a cabinet with a coffee dispenser and a basket of individually wrapped muffins. The guy at the counter was rude & said we don’t have “breakfast”. I showed him a snapshot of my booking receipt. So I took a picture of the cabinet, started laughing with some other guests who were sitting there waiting for the coffee to be filled up and I walked out. I don’t recommend this place to anyone!

Old property in need of updating. Plaster off on walls, stains in sinks, etc. Bare minimum in rooms for towels, soap, shampoo, towels, not sure worth it for the price. Oh, and there is a train track by the property that was loud and actually shook the room.

Check in experience was awful. Person on shift was locked out and we had to wait for a manager to arrive from home. Room was disgusting. 2 gross pillows on each bed, 1 had blood stains on it. Gangs of people hanging out outside smoke and arguing all night long. We literally left at sunrise.

We had a confirmed reservation at this hotel. When we arrived they said they were overbooked and couldnt accommodate us. Later, as we were still searching for rooms, we found the same hotel advertising rooms at twice the price. Dishonesty is never a good policy for business

Room and bathroom smell horrible. They didn’t have towels other than the ones we originally had in the room. On the other hand, they immediately responded when we needed the bathroom cleaned after vomiting in the sink.

I found bed bugs in my room after 6 days. I initially thought the rooms were very clean. Once I saw the bed bug crawling on the bed side table, I found other dead bugs. The was considerable dirt under the bedside end tables. As a long stay hotel, I was surprised there were no supplies in the hotel. No plates, bowls, silverware, paper towels, Etc… Cleaning was every 2 weeks. Plus the place seemed to have a number of what I am guessing as Welfare housing. This should be disclosed. Staff was very friendly and helpful.

How do you book a room that is not available???? I drove 40 minutes to get to the Hotel Extended Stay America Suites Boca Raton Commerce and there is no room available??

Room was not properly clean. Check in was at 3P and room wasn’t available until after 6P. Towels were not clean. I wouldn’t recommend at all!