Best Western Boerne Inn Suites

The manager was very helpful. Incorrect Ing no hot water in our shower. He moved us to another room to help us out.

I had a problem with the air conditioner in my room, it would only run for 15 minutes at a time when I set it on high fan / cool to 61 degrees, which is what I consider to be comfortable while sleeping. It never went above 76 degrees in the room. Also, the breakfast buffet in their dining room lost electricity all on one side in the middle of breakfast, which cut out nearly all the service machines, like coffee/juice dispensers, waffle makers, etc. They didn't fix it until breakfast service was over, leaving a lot of disappointed customers. Including me. I wanted a second helping of juice and some coffee. My wife had to settle with coffee brewed from the microbrewer in our room. The room itself was neat and clean, they had nice soaps and towels, a closet, a great shower with unlimited hot water and a spacious bathroom....but it was still kinda ruined by the fact that the air conditioner didn't want to obey commands. I slept fitfully and wasn't well rested the next morning. Maybe I should have complained and requested another room, but I just didn't want to have to move all our stuff to a different one when I was only staying one night.

This was our 2nd stay at g this facility in the last few months. Same clerk with a friendly disposition.

No hot water to shower with temperature outside was 35 degrees so not very pleasant to shower in the morning

Every was great. The one thing I was put off by, was the fact they charge $25 for early check in. I was 45 minutes early (and they were checking someone else in and then made it a point to tell me. It worked out fine (I went grocery shopping for the weekend)- but most hotels either just say, I’m sorry, check in isn’t til 3- or just check you in. It was just the first time I had ever encou.

The mothball smell upon entering was overwhelming. The rooms do not seem to have any soundproofing. I was there for a week and every single time I went out for breakfast no natter the time, there was nothing. I had to ask for breakfast which seemed to be made in tiney batches. Not a good look for this hotel chain.

Both of my rooms were full of mold. One room was so bad we had to change and the new one was not much better. This was a horrible experience.

We had a very good stay. No complaints just compliments to all the staff, well done thank you!!!

It was a nice hotel, the beds were comfortable, but definitely definitely needs updated.