Sensitive Premium Resort & Spa - All Inclusive Reviews

Response from Property: Dear Diane, Thank you for your wonderful review! We’re delighted to hear that you enjoyed our service from the moment you arrived. We’re thrilled that you loved your room, finding it spacious, clean, and with a beautiful view of the pool and the sea. It’s great to know that you were pleased with the restaurant options and entertainment. We also appreciate your kind words about our staff being polite, helpful, and friendly. We look forward to welcoming you back and are excited that you’re planning to make a reservation again. See you soon! Best regards, Yazgül Beğenmiş Guest Relations Manager Sensitive Premium Resort & Spa

Response from Property: Dear Guest , Unfortunately, there is no record of this name in our hotel reservations. If you are staying at our hotel, please contact guest relations or share your reservation number and we will be happy to assist you. Otherwise, we cannot take your hotel review into consideration. We look forward to hearing back from you as soon as possible. Best regards, Yazgül BEĞENMİŞ Guest Relations Manager

Response from Property: Dear Paul, Thank you for the information you shared about our facility. First of all, we would like to express our regret for your dissatisfaction. As Sensitive Premium Resort & Spa family, our aim is to increase the quality of the service offered day by day. For this reason, the complaints, criticisms and suggestions of our guests contribute positively to our work. All kinds of complaints, criticisms and suggestions are evaluated and necessary works are carried out. In this context, we would like you to know that your comments will be evaluated by the authorised units. I assure you that if you had informed Guest Relations about the complaints you claimed during your holiday when you were in our facility in this comment, I would be happy to help you. We would like you to know that we will make every effort to ensure that your dissatisfaction is resolved on your next visit to our facility, and we would be honoured to see you among us again. Sincerely, Guest Relations Manager Yazgül BEĞENMİŞ

Response from Property: Dear Guest, We sincerely thank you for choosing Sensitive Premium Resort & Spa. We really appreciate the time you took to share your accommodation experience with us. We are also grateful for this detailed comment you made about our hotel. We would like you to know that your thanks have been conveyed to our colleagues. We look forward to welcoming you back to our hotel as soon as possible. We wish you and your family a healthy and happy new year. With love and respect, Yazgül BEĞENMİŞ

Response from Property: Dear Guest We sincerely thank you for choosing Sensitive Premium Resort & Spa. We really appreciate the time you took to share your accommodation experience with us. We are also grateful for this detailed comment you made about our hotel. We would like you to know that we have conveyed your praise to our employees. We look forward to welcoming you back to our hotel as soon as possible. We wish you and your family a healthy and happy new year. With love and respect, Guest Relations Manager Yazgül BEĞENMİŞ

Response from Property: Dear Guest We sincerely thank you for choosing Sensitive Premium Resort & Spa. We would like you to know how valuable it is for us to take the time to share your accommodation experience with us. Thank you very much for your detailed comment about our hotel. We hope to welcome you back to Sensitive Premium Resort & Spa as soon as possible and wish you and your family a healthy new year... Sincerely yours, Yazgül BEĞENMİŞ Guest Relations Manager

Response from Property: Dear Michelle, Thank you so much for your wonderful review! We are thrilled to hear that your five-day stay at our hotel was fantastic. It’s great to know that our animation team, including Nando, Meric, Sudan, Barbie, and the rest of the team, made your stay enjoyable and entertaining. We are also pleased to hear that you enjoyed our food. Your positive feedback about the variety on our menu and the outdoor barbecue areas is much appreciated. We’re glad to know that your room was spacious and that you enjoyed the pool view. We take great pride in our cleanliness and service, so we are delighted to hear that our staff was helpful and that your room was well-maintained. We also noted your experience with the hotel cat and are pleased that it did not cause any discomfort. Thank you for your comments about the breakfast options. While we understand the absence of bacon might have been a downside, we are glad to hear that the other choices were sufficient for you. Our multilingual team strives to ensure everyone feels included and comfortable. Thank you again for your recommendation and positive feedback. We look forward to welcoming you back to our hotel in the future. Best regards, Yazgül Beğenmiş Guest Relations Manager Sensitive Premium Resort & Spa

Response from Property: Dear Guest, First of all, we would like to inform you that there is no reservation under the name you mentioned in your review in our hotel system. To assist you better, we kindly request that you provide your reservation number via email. We were quite surprised by the issues you mentioned. We are confident that our Guest Relations Manager has informed you that you do not have a daily à la carte restaurant right and has explained the concept of our hotel. Additionally, we would like to emphasize that it is impossible for only turkey meat to be served during your entire stay. Our main restaurant offers three types of grills daily: chicken, fish, and red meat. Each hotel's concept is different, so we don't understand why you are comparing every 5-star hotel. Similarly, every hotel’s kids club has break hours. In our kids club, various activities such as pizza making, cookie decorating, and special dance programs are organized for children. Children over 4 years old are accepted into the kids club, while children under 4 can participate in activities accompanied by their parents. We would also like to remind you that room service requests are indicated as chargeable on the room service menu. If the room service you received was cold, it should have been immediately reported to guest relations. Complaints made four days after the food was consumed are not considered valid, and the associated payments are required to be made. As Sensitive Premium Resort & Spa, we would like to assure you that we strive to provide the best service to all our guests. We kindly request that you send us your reservation number as soon as possible; otherwise, your review will not be taken seriously, and we would like to inform you that there is no record of you under this name. Sincerely, Yazgül BEĞENMİŞ Guest Relations Manager

Response from Property: Dear Guest We would like to extend our sincere thanks for choosing Sensitive Premium Resort & Spa. We would like you to know that the time you took to share your accommodation experience with us is extremely valuable to us. We would also like to thank you very much for your rating for Sensitive Premium Resort & Spa. We are honoured to see and welcome you among us every year. We hope to welcome you again at our Sensitive Premium Resort & Spa hotel as soon as possible... Sincerely regards, Guest Relations Manager Yazgül BEĞENMİŞ

Response from Property: Dear Guest First of all, there is no reservation with this name in our hotel. If you send us your personal information (reservation number) via e-mail, we will help you with the issues you mentioned. We would like you to know that if you do not send us the reservation information of our facility, your hotel rating and comment will not be valid and will not be taken into consideration. Thank you for your understanding. We wish you and your family healthy years. We look forward to your return as soon as possible. Best regards, Guest Relations Manager Yazgül BEĞENMİŞ

Response from Property: Dear Guest First of all, there is no reservation with this name in our hotel. If you send us your personal information (reservation number) via e-mail, we will help you with the issues you mentioned. We would like you to know that if you do not send us the reservation information of our facility, your hotel rating and comment will not be valid and will not be taken into consideration. Thank you for your understanding. We wish you and your family healthy years. We look forward to your return as soon as possible. Best regards, Guest Relations Manager Yazgül BEĞENMİŞ