If you don’t want to experience headaches and extreme stress, do not ever consider this hotel. Story time: I booked Indila through Agoda for 4 pax. Later, I had a family emergency that made my trip to the Philippines uncertain. I reached out to them to check if it was possible to cancel or rebook. They advised that rebooking within 6 months was possible and asked me for dates to check availability and confirm. My situation changed, and I no longer needed to cancel my trip to the Philippines—meaning my trip to Boracay was all good to go. Since I no longer needed to rebook, I didn’t reply to their email. A week after arriving in the Philippines and even before arriving in Boracay, my Agoda booking was still intact, and I received no further communication from Indila. Fast forward: My group of 4 pax arrived in Boracay and got dropped off at Indila. At first, the receptionist had a hard time locating my name in the system. After showing them my Agoda confirmation email, they said they found my booking and asked for a ₱2,000 deposit—despite it being fully paid through Agoda. Thinking everything was fine, we headed off to lunch. While eating, they called me again and said my name was actually not in the system and reiterated the conversation I had with them weeks ago. They claimed that since I didn’t confirm my rebooking request, they removed my name from the reservation. But why would you cancel a fully paid booking when I never confirmed any changes? Also, it was a fully paid booking No email. No text. No notification. Nothing informing me that my fully paid reservation had been canceled. This turned into a stressful nightmare that ruined the start of our trip. Four of us were left roaming around Boracay, begging hotels to take us in for 2 nights and 3 days. Not even a sincere apology was given by this hotel. Other hotels, on the other hand, were incredibly helpful—calling around to check availability for us, which I truly appreciate to this day. I complained to Agoda, and even they couldn’t get through to Indila. The lack of communication, professionalism, and basic customer service from this hotel is appalling. If you care about your peace of mind, DO NOT book here.
