Reviews of Monverde - Wine Experience Hotel - by Unlock Hotels

The hotel and its facilities were perfectly fine and met our expectations. However, the cleanliness and organization fell far short of what one would expect from a hotel like Monverde. This included poor breakfast organization and the cleanliness of the room itself!

Room was amazing. Breakfast was good with huge variety that you can order unlimited amount. Dinner was disappointing below expectations. Welcome drink was great.

Very disappointing — especially on my birthday I paid for a night in a room that looked like a repurposed stable: no proper windows, several air drafts badly covered by a blackout curtain that let in morning light, rotting wooden floors, and large spiders in the room. The shower was placed so poorly (literally above the soap holder) that it was impossible to shower without hurting myself. I complained at reception, but was told the hotel was fully booked. Later I received an email offering a suite… for an extra €250. After complaining again, they offered by email a “prestige” room for €50 more — by then, I was already very disappointed. I had also booked a wine tasting and spa session, which were fine but didn’t make up for the overall experience. In the end, they refused to give me an invoice, and no one even asked if I was satisfied. The location may be beautiful, but the service and guest care were absolutely lacking. I will not return and cannot recommend it.

a beautiful hotel and in a location. Great service and friendly staff. Would come again.

It was nice stay but not more than that. Expected a lot more from what I heard about the hotel.

Absolutely incredible hotel, the staff takes great care, from the privileged location to the spa facilities, everything is wonderful. I recommend with your eyes closed for lovers of exclusive places.

It was a very pleasant stay. The entire staff was attentive.

我哋住的那兩天每天很下大雨，另致有更多時間留在酒店內，享受其Facility，做SPA, 焗 sauna,等活動，酒店房間很大，早餐超級豐富，晚餐精緻及好味，酒店十分鐘內便有間傳統的葡國餐廳，值得一試。 酒店唯一缺點是房間內燈光不足夠，其他的都非常滿意

Excelente estadia. Ótimas comodidades e atendimento de excelência.

Optima localização e vistas Boa limpeza Quartos bons, sem deslumbrar (vista para as vinhas) Serviço razoável (um pouco atabalhoado, mas sem duvida esforçado, parece um pouco desorganizado !)