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5 star

InterContinental Hotels Bordeaux - le Grand Hotel
4.4/5112 Reviews

InterContinental Hotels Bordeaux - le Grand Hotel

Bordeaux City Center Bordeaux|1.18km from Basilique Saint-Michel
Firstly I don't normally submit reviews. I think everyone's experience is subjective based on where you've travelled before and what your expectations are. I also think it only fair to address issues with management before posting on a public forum. All of these concerns that I refer to below have been expressed to the management and the response to date has been indifferent at best. Overall this hotel is overdue a refurbishment but unfortunately the tired nature of the decor extends to the staff and management also. My problems were many. The room was not serviced properly on two days. Paint was flaking from the walls and the air-conditioning did not work properly, which meant the room was frequently cold. The room was also poorly lit, which created a very depressing ambience. Check in and check out were comical. When I checked out I was given no bill, no invoice or any receipt, neither was one emailed to me. When I got home I saw that I had been overbilled by €300 which management told me was normal practice but was being refunded to me. By the way it took three days of emailing management to be told this. This could have easily been avoided or cleared this up if I was given an bill/invoice or informed of this by reception, none of which happened. There were other issues. The downstairs common areas are small, rundown and completely misrepresented by the hotels website. The staff refused to hail me a cab and told me to go inside and order one. A small issue, but surely that's one of the benefits of staying in a five star hotel. Finally communication. I emailed them, using the address provided on their website, filled out a contact form on the website and finally completed a customer satisfaction survey. No of this aroused the attention of the Hotel Management. Finally I resorted to the only tried and trusted method, Twitter. I eventually got a response here, but it too was also slow and labored. The room was €500 per night. It was far from value for money. Would I go to Bordeaux again, most definitely yes. Would I stay in this hotel again, most definitely no. The problems in this hotel extend across the board, it will take some effort to fix them.

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Breakfast

Hotel la Zoologie & Spa Bordeaux
4.2/551 Reviews

Hotel la Zoologie & Spa Bordeaux

Bordeaux|0.68km from Basilique Saint-Michel
We were greeted with a friendly welcome and drink at bar while we waited for the room. Got to our room and we were very impressed with both the size of the room and the big comfortable bed.  The walk in shower was fantastic and it was great to have the toilet in a room on its own. The maid service was also superb. We were never bothered by knocks on the door and after going for lunch etc, we came back and the room was done. Perfect. Unfortunately though, music was played all day - sometimes from 8:30 in the morning. This was pretty disturbing when you just want a bit of peace. One day we’d not had breakfast, so around midday, we thought we’d have a bite to eat in the outside garden. We wanted just something light like a baguette etc but this was not available and the options were expensive and distinctly underwhelming - bunging a few flowers and a couple of strawberries on a heap of average quality jambon doesn’t pull the wool over anyone’s eyes. We decided to have a night cap in the bar one evening. It was an “interesting” experience. The din of the Reggaeton music assault, was interspersed by glasses and all kinds being slammed around and a general atmosphere of malcontent from the clearly fed up staff. I have bad days too, guys, but my valued clients would never be able to tell. When we checked out on Friday midday, the attitude of the woman on reception was pretty frosty too. No smile dispensed here. In fact when she made a mistake and asked my wife for 800 euros for the room, which was already paid for, no hint of a “my mistake, sorry”. This stay could have been so much better. Examples: A more consistent attitude from the staff. A simple lunch/snack menu. Maybe not play music that’s audible all day in all parts of the hotel. I am unable to give it more than 3 stars as there are a lot of improvements that are needed.

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Explore Guest Reviews of Hotels in Bordeaux

Searching for hotels near Basilique Saint-Michel? Compare room rates and reviews to find your ideal stay.
Ibis Budget Bordeaux Centre Gare Saint-Jean
4.2/5113 Reviews
I was a bit worried because it was near the station, but the security was thorough with double doors, and the card key was continuously registered, so the security was great!! Willing to use one more next time
Ibis Budget Bordeaux Centre Bastide
3.6/547 Reviews
I stayed 2 different dates in Ibis Budget Bordeaux Centre Bastide, personaIIy l had very bad experience with one of the staffs at the reception in day time (the young lady who presented herself as a manager of the hotel) was very rude. she didnt want to keep our luggages for only 5 hours, this kind of service is minimum in Ibis hotels I believe so, I know because of l've stayed in different Ibis hotels in different countries ( Lisbon, Geveva, Istanbul, Nantes, London and Paris) She thinks all luggages of the guest has bacterias, pay attention not virus but bacteria. Amazing! of course, we are all living with bacterias probably our goods also has bacterias, if you think that deep then don’t receive any customer in your hotel ! Firstly : the toilet wasn’t clean : no matter how many time you flush the water there is always bad smell in it ( kind of urine smell) Secondly : breakfast is very poor not meriting 6.50 euros, you better go to market and have your own food, for sure you gonna get some quality ingredients with that price, since their restaurant out of service during the covid-19 ( for me, they are profiting the situation of covid-19 which is not correct. Because other hotels keeps open their restaurants for breafast service). It’s not practical eating in the room. Thirdly : location of the hotel is not practical, it’s far from everwhere ! if you willing to return to hotel at late in the evenning,you better be careful, it looked like not safe, since hotel located somewhere very calme and isolated from the city center. With that price for sure you will have better room and better service.
All Suites Bordeaux Marne – Gare Saint-Jean
3.9/5107 Reviews
Reception: English lady at reception was very assistive and pleasant. Room / facilities: Room number 608 is on the 6th floor and is an executive room. Not sure why it is considered executive, as it only appeared to be larger than other rooms (based on the floor, layout diagram on the entry door). We did not use the flat screen TV as there are virtually nil english speaking tv channels on French TV. The king bed is comfortable, but the 4x square European pillows are not to my liking. The executive room was not as clean as i would expect, as there is black mould in the clothes hanging space, a mop head is provided (no handle attached), the bathroom and kitchen exhaust fans have years of dust built up around the edges where the fan unit connects to the wall. The room walls badly need a paint and freshen up, as there are black marks on the walls from the bedside tables. Water streaks run down the bathroom walls. There executive room has no daily clean, obtaining fresh towels cost extra per request. Depending on your length of stay, to ask for the room to be cleaned floor vacuum is an additional €9. We saw the cleaner on our floor one morning, however after we returned after 4 hours, the floor hall way was not even vacuumed. The towels provided fell brand new, as the tags are not frayed, they smell and feel fresh from the store, UNWASHED.. I have to take the rubbish out. Our booking was for two persons, yet the hotel only provided 1x bottle of water, additional bottles were at a cost. The kitchenette has a bar fridge, cook top, microwave, cutlery, crockery, pots and pans, but no towel to dry dishes, no chopping board nor a plug for the sink. Well equipped kitchen MINUS the bare basics. You have to request a dish wash kit from reception, this dish wash liquid in the kit is as runny as water, does not form any suds and will only last 1 - 2 washes. Using the liquid soap in the bathroom was more effective. The bathroom has yellow coloured stains on the silicone around the base of the tiles, the shower tiles appear to be dirty and need a good scrub. This may be the design of the tiles. The toilet could use a good dose of beach or domestic cleaner (domestos) and a scrub to clean the “s” bend of the toilet, as there are black marks visible in the bowl. The studio apartment does have a self control air conditioning and windows that opens fully. The Air Con was on at our arrival and made it very comfortable to enter the room, after a hot walk from the train station. Laundry: None on site, but a Self service coin laundry with washers and dryers is a 2 minute walk on the street corner. Wash cost €5 for 8kg. Dry is available. Parking: I believe parking is available on site, for an additional charge, but this was not utilised during our visit. Wifi: Fast and reliable. Email address required for login. Breakfast: Available at an additional daily charge. This was not utilised during my stay. Conclusion: Great location as the hotel is 65
Ibis Bordeaux Centre Bastide
4/545 Reviews
This hotel was nearly new, when we visited and well fitted out with quirky decor downstairs. Our room was adequate and fairly modern with standard Ibis amenities. We enjoyed the bar snacks in the afternoon and the simple meals provided most evenings, however, this was inconsistent throughout our stay. Likewise, the afternoon and evening staff were great and very friendly, but the team during the day wandered around eating items from the breakfast buffet and seemingly not interested in guests.
Bdx Hotel - Gare Saint-Jean
3.8/541 Reviews
Stayed here for one night for a stopover en route to Spain. The hotel is in a very run down area down a derelict side street. You have to ring a bell to get inside and there's only one receptionist working. Our door would not lock so we got given a different room but the bathroom smelled very badly of drains so had to keep the door shut. The hotel has a snack menu and due to arriving late we couldn't get anywhere to eat as all places either bars full of students or run down kebab houses, along with super expensive restaurants where nobody wanted to go. The hotel menu consisted of various hot snacks but we were told only pizza was available. Very pricey and undercooked, very disappointing. Room had one coffee sachet and one tea bag for two people, no water. Breakfast very expensive but varied and tasty. Wouldn't go again it's in a horrible area.
Campanile Bordeaux Centre - Gare Saint-Jean
4.1/527 Reviews
Very recommended to stay, cost-effective, the environment is very good. Beautiful environment, good geographical location, convenient transportation, comfortable and sanitary rooms, service staff are very enthusiastic, facilities are very humane, high-speed network signal is good, the view outside the window is good. The design of the room's small pendulum is also very distinctive. Next time, check in.

Frequently Asked Questions

Bordeaux Travel Guide

If you want to stay at the best hotel in Bordeaux, Trip.com is here to help! Book hotels in Bordeaux via the Trip.com website or app, it's easy and hassle-free. While traveling to France, Bordeaux is one of the most popular destinations. Located in France, Bordeaux is a well-known and vibrant city.

Bordeaux - Mérignac Airport is the primary airport in Bordeaux. It's easy to reach Bordeaux. The city can be reached by plane, train, and car.

You don't have to worry about accommodations when traveling to Bordeaux. Here, there are more than 250 hotels for you to choose from. Bordeaux has high quality and low-priced hotels. You can spend one night at a nice hotel for only 131 USD. There are 11 five-star hotels in Bordeaux at an average price of 383 USD per night. There are 22 four-star hotels in Bordeaux at an average price of 172 USD per night. There are 36 three-star hotels in Bordeaux at an average price of 105 USD per night. There are 19 two-star hotels in Bordeaux at an average price of 84 USD per night. There are many well-known chain hotels in Bordeaux. Those who favor Novotel can choose a hotel under its name. If the comfort level of your trip is important, there are many choices in Bordeaux, such as hotels under the Novotel brand. A popular hotel in Bordeaux, Aparthotel Adagio Access Bordeaux Rodesse is also one of the highest rated. Many tourists also stay at Ibis Bordeaux Centre Meriadeck.

In the city center of Bordeaux, you'll have easy access to City Hall. You can choose attractions in Bordeaux that are perfect for a weekend getaway, such as La Villa Rouge Massage, Piscine Stehelin, Domaine de Beauval. The most popular attractions for tourists in Bordeaux are Basilique St. Michel, Girondins Monument, Grand Theatre - Opera National de Bordeaux. With a developed commercial area, visitors can head to Lancel(BORDEAUX), APM MONACO for a great shopping experience.

Average Temperature

• January to March: 9.95°C during the day, 5.71°C at night

• April to June: 17.62°C during the day, 12.52°C at night

• July to September: 22.74°C during the day, 17.09°C at night

• October to December: 12.29°C during the day, 8.27°C at night

Average seasonal Rainfall

• Spring: 81.53 cm

• Summer: 75.87 cm

• Autumn: 68.1 cm

• Winter: 102.5 cm

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