SpringHill Suites Shreveport-Bossier City/Louisiana Downs

It was under going remodeling. That should have been shared on websites.

I booked the room for my family thinking the pool was up and running little did I know the pool and half the hotel was being remodeled. I couldn’t cancel the reservation because I booked through ******* tried calling ******* but could never get anyone. I book the two queen suite with double sofa bed no sofa bed was Available.

The staff were very friendly. Unfortunately, the hotel is undergoing a renovation, and one of the elevators was not working. The entire second floor hallway had zero air conditioning, and it felt even more hot than it was outside. Our room had a strange smell, and the carpet was wet. I later realized it was that wet Mildew wet carpet smell. The air conditioner could not keep up with the humidity in the room because of the wet carpet so it was very uncomfortable trying to sleep.

Our suite accommodated six women excellently. Front desk associate was very friendly.

Flight had gotten cancelled so we decided to stay by the track. Easy walk.

honestly should not be charged a penny for staying here, extremely noisy got woken up at 6 am by employees on the first floor smoking and hooping and hollering and laughing on the first floor. the bed was hard as a rock the heat/ac would not work and the building was dirty due to so many renovations going on.