Hotels near Boston Common in Boston

The rooms are soso… the reception are very accommodating… the very good thing in this hotel is they give a frankly baked cookie which I really love the most

I would love to have nothing bad to say..but the staff is extremely rude..when I spoke with them they made me feel like I was annoying or disturbing them. Also I reserved to be able to check in from midnight to 6am and they wouldn't allow me check in till noon..(and they explained that I shld have to pay an early check in, but they weren't going to) I felt like they were pretending to give me a deal when in reality I've checked in a 12 or earlier there before and i never was charged. Also a 3pm check out and they were going to waive h That $50 fee but... This morning I received a VERY UNPROFESSIONAL CALL from the front desk. Her- The woman said and I QUOTE ” um hello, umm..who are you? How did you get on that room? And alot more umms. She was super confused and very nasty. She stated she was going to charge me for another day because it was now 3pm.. Me- I told her, no ma'am I spoke with someone last night and we made this arrangement. Her- who did you speak with Me-i dont know who checked me in Her- yea well if you not out in the next 10 min. I will be charging you if you go over 10 min. Me-Ok (I was totally confused by her confusion) and said, ok give me a few mins. Her- click..she just hung up on me because apparently she was done with what she had to say. When I checked out they 3 at the front desk were also unprofessional. The worst one was the lady who actually checked me out..her demeanor was exactly how explained, I was bothering her. She also picked the phone and called someone else in the building and was speaking to someone in Spanish about me and little does she know I'm Irish\Mexican and could understand her talking..she was speaking about me and she. Stated I should pay the late fee of $50..to who ever she was talking to. She was a so unprofessional. Then this morning at breakfast the food was cold and several drinks were not available. Also they put the cereal out but didn't have milk. Other then that the food was decent and the spread was great. Our room was nice but it smelled of cigarette smoke. Other then that. I would stay again though only because it is the most convenient one ..location location location

The location is relatively good. There was also a convenience store nearby. I'm happy with my life. Although we stayed for consecutive nights, it was disappointing that there was no cleaning at all after the first night.

Dont the unique decor of the hotel fool you. Outside the decor of the hotel, the rest is just gabbage, it shouldn't be part of the Hilton branch. I travel into Boston every week on assignment and it so happen that am currently staying in this hotel right now. I always have great experience in all the Hilton hotels I have been staying with except this particular one. I am suppose to be staying here for 4 days, and 3 day into my stay. Last night, as I was relaxing and having a cup of wine, the glass felt off my hand and spill on the bed. I had to use a towel to cover that side of the bed in order to be able to sleep on the bed till in the morning. I got in touch with the front desk at 7am this morning before going to work to let them know that I needed my bed sheet changed due to the spill drink. The lady at the front desk, assured me that it will be changed before I get back. when I got back from work at 3pm and got to my room, the bed sheet is still not changed. I called the front desk, to enquire as to why it wasn't changed. BILL at the front desk answered the phone and told me that, am not staying more than 4 days so, my room cant be clean. If I need towels, it can be send up stairs. I had to let him know again that, I had stopped at the front desk earlier today to let them know why I needed my bed sheet changed. From this point onwards he became condescending and repeat the same thing he said earlier of me not staying more than 4 days, and as I was about to say I will go down stairs to collect the bedsheet, he hang the phone on my ear. I call again to ask what was his reason for hanging up the phone on me, he didn't pick the phone. After that, I went down stairs to talk to him in person, and all he could say is, ”I did not hang up the phone, I thought you hang up, Maybe the phone got disconnected”. what a LAME ASS EXCUSE, for been UNPROFESSIONAL and RUDE! This is the WORST experience I have ever had at a Hilton hotel and will never stay here again. Can't wait to check out

Arrived to the hotel on Monday 18th the person in the front desk was pretty good she took my information down and the payment. She saw me with my dog and yet she did not asked any questions since this isn’t a pet friendly hotel, maybe she assumed gi was a service animal which is fine. Two days after one of the manager saw me and started asking her employees about the paperwork (yelling at them in a very unprofessional manner). The room was fairly clean but it did not have internet. I let the front desk know they send a technician within 30 minutes, he tried to fix the issue, changed the internet box like 3 times and left. I still didn’t have internet. Next day I went to the front desk with the same issue, they sent a different technician, he replaced the modern again also the tv and left he said he was going to be back and never did. Nobody followed up with me, I was without internet for 5 days. I had to go back to the front desk to ask for a solution, they offered me to move to another room, I did. Next day I was walking through the lobby with my dog and a kid ran into us and my dog started barking because he was afraid, one of the manager her name is Christy I believe she looked at me as if I was a criminal in front of everyone. 30 minutes after someone knocked on my room door very hard I though there was an emergency, it was this manager Cristy (I believe that’s her name) she didn’t even introduce herself and very rudely told me that my son needed to leave the hotel, I told her he wasn’t a pet but and emotional support animal and he wasn’t going anywhere, so she told me that we both needed to leave the hotel or she was going to call the police, all of this in a very unprofessional and unethical manner. I showed her the documents and she said they didn’t mean anything and when I told that what she was doing was illegal she turned her back on me and left. Obituary she didn’t call the police (maybe she did a little bit of research) I unfortunately this doesn’t end here. It’s been a week since the housekeeper went to my room even though I’ve been requesting it in the front desk for 4 days now. On Wednesday I waited in the lobby from 9am to 1pm nobody went to clean the room and today, July 30,2022 I left the room this morning after advising the front desk that the dog wasn’t going to be in the room to please go to find out at 1:30pm that it wasn’t clean, I went again to the front desk and turned out they had me under a different room number in the system, it’s almost 3pm and I’m still in the lobby waiting for my room to be cleaned, some fresh sheets and towels (is it too much? I didn’t honk so) I don’t know what to believe anymore, I just feel like I’ve been discriminated against I don’t feel happy or safe in this hotel and the service/treatment has been not only horribly bad but unfortunate and unfair. Everyone know who I am because I’m the only person with an emotional support animal staying in this oweful hotel right now in case someone want

The hotel service is very good! ! Originally, it seemed that the hotel did not have slippers, so I contacted the front desk. The front desk quickly sent slippers over. It was a very good travel experience and the location of the hotel was also very good.

The hotel is very comfortable, clean and quiet! The blue carpet, the interior color is gentle, and the water temperature is not suitable. The little brother came to help adjust it. He told me that this is the second most comfortable hotel in Boston, and I believe it! The night shift service at the front desk is called Sam. He is very nice. He will help you with any questions. If you have a language barrier, he will find a way to use a computer to translate. Will book again next time!

Oct2022: 3⭐: I selected this hotel as a result of needing a place close to the house with easy access to the airport. I selected this hotel through the Bonvoy app based on it fitting the criteria I desired. I wasn't able to get to the hotel until the afternoon hours about 1700. I picked up my spouse from the airport and we decided to get her checked in at the hotel on the way to the hospital down the toll road. I noted that the hotel was difficult to enter and it took a bit of concentration to locate the front entrance of the hotel as it sits over top of the tollway 90. There were two handicapped parking areas available at the check in lot. There is a pay parking garage attached to the hotel and adjacent to the front entrance into the hotel. The parking garage has more handicapped parking areas available and regular parking as well. The areas are not good for large trucks or RVs. The entrance was located and I parked and we went into the hotel. We walked to the front desk and a female worker didn't greet us, didn't say hello, nor did she say welcome to the hotel. The worker said ”give me your id”. My wife was standing there to my side and I looked to see if there was someone else there we had stepped in front of or cut in line. There was no one there but us. My wife said what did she say? Is this the check in desk? I commented that this is the check in window, right? What happened to the smile, good afternoon, welcome to Sheraton, or just hello. DEMANDING my identification upon entering the building was definitely not appropriate. Having a bad day isn't MY fault. I have a choice to choose this location, not the other way around. We finished the check in at the desk, paid for parking, and we went to the room. We dropped off the bags and found that the bathroom door sags and does not properly close as it's hitting the bottom of the frame. One of the window blinds wasn't properly functional. The noise canceling device and the traffic was something to tolerate. Some vehicle drivers passing under the hotel on the tollway, enjoyed throttling the engine. This added noise to an already bad situation. Decent area food spots are walking distance from the hotel.

The front desk service is good, breakfast is the best among several hotels in the United States, balanced and very full. Remember to get the food before 10 o'clock, outdated. The room is large, the fly in the ointment is that the room with disabled bathing equipment leaks more after the shower.

Besides everything else, hahahahaha Very mini exquisite No breakfast No extra bed The bed is very soft and can be lived by two people. Hotel location is very close to Chinatown in the heart of Boston Because I was taking a taxi, I didn’t pay attention to the parking lot.