DoubleTree Suites by Hilton Hotel Boston - Cambridge

Select room on Hilton app but did not give us that room and the air conditioner is too noisy. Outside is noise to

The facilities at the hotel are clean and well organized but the services are somewhat questionable. We are arriving at the hotel from an international flight which got delayed, and we reached out to the hotel by email beforehand to let them know about our late arrival (they replied to the email saying they have made a note on our reservation about this). However when we arrived at the hotel they refused to check us in, explaining that they already gave the room to someone else (there were no rooms left at the hotel when we arrived). This is confusing because hotels should retain the rooms for customers for the whole period of their stay, especially when it was a prepaid booking, instead of double-dipping and selling the room to another customer. We arrived at around 2AM and there was nowhere to go, we spent remainder of the the night sitting in the lobby. We also had a minor travelling with us, a child who had a leg injury and spent the night sitting in his wheelchair.

Rating: 4.5 / 5 Great stay at DoubleTree Suites by Hilton Hotel Boston - Cambridge! Room & Beds: The family suite was huge. The main bed was very spacious and comfortable, and the wall pull-down bed was surprisingly large and comfortable as well. Service & Vibe: Friendly front desk staff, great housekeeping, and a quiet overall environment. The Catch: The room AC unit was very noisy. Light sleepers beware! Other than the loud AC, everything about this hotel was virtually perfect.