Nicholas
November 22, 2023
If you are looking for a hotel that is convenient to downtown and most of the tourist destinations in Boston, this hotel works. At first glance, the décor is lovely, but I care more for details than elegance. The room lacked attention to cleanliness: soap dispensers were broken, grout was dirty, the chrome was rusted, and dried drips and runs of a substance on the art work--I woke up with an eye infection after sleeping on the bedding. As for room service, check-out time, and other details one would like to know, there are no guides in the rooms. I had to search online to find this information. Room service was served like DoorDash and was not at all tasty or at temp, in fact, it was the worst cup of coffee I ever had (watered down and weak). The hotel bar served weak drinks. I didn't know it was possible to make a cocktail without flavor, but they managed to do so. Signage outside of the elevators should be improved to make it more readable. Lastly, a pair of sunglasses turned up missing from the room. In closing, stay here but know that your experience is not worth the money they charge for everything; do yourself a favor and go elsewhere.