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The hotel service is very good! ! Originally, it seemed that the hotel did not have slippers, so I contacted the front desk. The front desk quickly sent slippers over. It was a very good travel experience and the location of the hotel was also very good.

The room is well soundproofed and the bed is quite comfortable. The hotel is in a very good location and has convenient transportation. The facilities are a bit old and the front desk staff has a somewhat cold attitude.

I would love to have nothing bad to say..but the staff is extremely rude..when I spoke with them they made me feel like I was annoying or disturbing them. Also I reserved to be able to check in from midnight to 6am and they wouldn't allow me check in till noon..(and they explained that I shld have to pay an early check in, but they weren't going to) I felt like they were pretending to give me a deal when in reality I've checked in a 12 or earlier there before and i never was charged. Also a 3pm check out and they were going to waive h That $50 fee but... This morning I received a VERY UNPROFESSIONAL CALL from the front desk. Her- The woman said and I QUOTE ” um hello, umm..who are you? How did you get on that room? And alot more umms. She was super confused and very nasty. She stated she was going to charge me for another day because it was now 3pm.. Me- I told her, no ma'am I spoke with someone last night and we made this arrangement. Her- who did you speak with Me-i dont know who checked me in Her- yea well if you not out in the next 10 min. I will be charging you if you go over 10 min. Me-Ok (I was totally confused by her confusion) and said, ok give me a few mins. Her- click..she just hung up on me because apparently she was done with what she had to say. When I checked out they 3 at the front desk were also unprofessional. The worst one was the lady who actually checked me out..her demeanor was exactly how explained, I was bothering her. She also picked the phone and called someone else in the building and was speaking to someone in Spanish about me and little does she know I'm Irish\Mexican and could understand her talking..she was speaking about me and she. Stated I should pay the late fee of $50..to who ever she was talking to. She was a so unprofessional. Then this morning at breakfast the food was cold and several drinks were not available. Also they put the cereal out but didn't have milk. Other then that the food was decent and the spread was great. Our room was nice but it smelled of cigarette smoke. Other then that. I would stay again though only because it is the most convenient one ..location location location

Great stay, good location. Close to stop 7 on the trolley tour. It might be because of the state or hotel but the incidentals and resort fee are particularly higher than any other state we’ve travelled to. Something to be aware of if you’re an international tourist.

The old town of Boston is also a wealthy area, very quiet and very cost-effective. The only thing to consider is that travel is not particularly convenient, because the distance, the subway station may take 10 minutes.

Although we booked a lower tier room, we ended up on the 10th floor with a view away from downtown. After recent renovations, the room was modern and clean. The bathroom had a large walk-in shower and good lighting. The hotel is located at one end of a luxury mall with expensive stores. This was helpful for being able to walk around without braving the cold wet weather outside. The staff were friendly and helpful. Be aware that guests are charged a $25 amenities fee that becomes credit towards food and beverages at the hotel; this forces you to spend money for some overpriced food; however the food was good. Parking is also overpriced at $69 per night. You can park at the mall for about $50 paying by the hour. There are many good restaurants in the area and it is a reasonable walk to Boston Commons. It’s a good place to stay near the center of the city, but factor in the expensive extras when you are comparing hotels. We would stay there again.

We visited Boston to watch a musical and this hotel was one of the closest to the theater and it was not as exorbitant in pricing like others were. As you walk in you notice that the lobby is huge. They have a bar/restaurant and already two other restaurant at the facility. We checked in which was quick. The hotel was very clean and nice. We went to our room the 10th floor, it was a double which was fine but the bed was very small. It literally felt like I was on a twin bed. The room was plenty big enough and the bathroom was large and clean. One of the cooler things about this hotel is that they had a wall which was essentially a huge led screen which had various images of Boston. I was literally sitting at the lobby and watching the sites while sitting there-Way Cool!

After Ctrip had paid the room rate, the next day after leaving the hotel, the credit card was deducted from another $ 113.8. We called back to ask the hotel. The customer service phone was so difficult to get through without saying that we were not deducted from our two sums. After looking for Ctrip customer service to communicate to the present 20 days, the hotel has repeatedly answered the reasons for the deduction of 4, 5 versions. Including the middle said that a refund has been made to another credit card we have never seen before, and later changed to no refund on that card. So far no explanation has been given to us. I also refused to confirm the credit card information with Ctrip customer service, and said that our credit card and the guest's name are not correct. The efficiency is also extremely slow. Basically, it can communicate once every three working days, one version at a time. In addition, the hotel was very noisy in the corridor at 10 o'clock that night. There were people who were walking back and forth. There was a bar downstairs.