Positives: - Check in staff, Madison, had positive attitude. Listened to issues found in the room, tried to offer two options but none of them I could use. - Responsive and made efforts to resolve issues Negatives: - Found hairs on the back of the hotel room door entry next to the wall, hairs found on the bed, and several in the bathroom in the first room they assigned me. - Poor hand-off and follow through when changing shifts between employees: Madison left and did not inform the next shift employee about the uncleaning issues in my room, left me waiting for more than 30 minutes. A new staff took over and I had to re-explain the situation again. Madison did not let me know that she would soon get off her shift and a new staff would take over. They moved me to Room 440 which is much cleaner. - The check-out process was long, the staff, Shannon said the printer couldn't print. The manager, Kamar, was standing looking over Shannon's shoulder and said he would take over to check me out. He asked me to go into his ”dark” office, and I said I preferred to wait in the lobby where it's bright and no need for me to go into his office, I sensed something was off. I went to get tea in the nearby tea table where hot water and coffee were located. Then, the next thing he did was acting inappropriately by walking very close to me to ask me a question, when Shannon stepped away, saying, ”Did you book through Expedia? My lady?” When Shannon returned, I told her that her manager, Kamar, said something inappropriate, and looked straight into Kamar's eyes telling him, ”I am not your lady. Stop that. I am your guest, the guest of Four Points by Sheraton.” This could constitute a sexual harassment in work setting. The facility is in good and acceptable condition. Cleanliness needs improvement as cleanliness varies from one room to another. The staff's service was fine, but manager, Kamar's behavior is concerning, inappropriate, and needs to be addressed. This hotel would have the chance to earn a 4 out of 5 or even 5 out of 5 if they were able to: 1) provide a clean, hairless, grease-free, watermark-free, food crumb-free rooms on all surfaces from the beginning. 2) Kamar acts and speaks professionally and appropriately 3) Better handoff between shifts. Kamar is the biggest factor that this property got a 2 star out of 5-star rating. Moncton in New Brunswick is the closest bigger city to Prince Edward Island, which offers better lodging accommodation. If you don't mind driving 1.5 to 2 hours daily (one way), this can be a good lodging location for those who plan to visit Prince Edward Island. Going into Prince Edward Island is free, but when you leave and cross the bridge again, it's $50 CAD, so do pencil that in when making your lodging decisions. For the same price, you get better and nicer hotels in Moncton than that of Charlottetown in Prince Edward Island.
Excellent
101 Reviews