Reviews of Hilton Bournemouth

Fantastic stay of choice with service oriented staff and you have everything you need.

First impressions: car park is a hassle. No clear signs, must walk around the driving area each floor to access reception. Spaces so narrow my car door was dinked so pretty unhappy. Hotel is nice but reception staff too stretchrd which meant delays on che。。，

I had a very comfortable stay at this hotel. The environment was clean and well-maintained, which made it very relaxing. The room was also quite spacious with all the necessary amenities. Overall, I’m very satisfied with my stay and would consider coming back again!

Brilliant rooms, clean, spacious and classy. Pool n jacuzzi is very good. Breakfast very good.

Amazing location with a spacious room and balcony, the breakfast is also wonderful with fresh homemade bread and offering a lot of amities introduction from the spa and fork and spoon cafe. We have a good time oh and the car park with overnight special offer

Had a lovely stay The room was really nice and the hotel was clean, The staff were very friendly.

Experience difficulties when car plate number was not registered in the parking system. I have to inform front desk multiple time to get my rental car registered for the parking. After the third time informing the front desk, only then the registration was successful.

Very comfortable hotel with a great location, delicious food and really cozy rooms. Giving it my full five stars!

This is my second stay at this hotel. I am a professional dancer and every year there is a major competition held in Bournemouth, and to be honest, Hilton is one of the most closest hotels to the place of competition, which was the main reason to stay there. But, as last year, as this year, the stay didn’t leave a good impression. Last year my Gucci T-shirt was stolen by the housekeepers (it was lying in my suitcase) and the hotel didn’t compensate it in any way. This year, while doing the check-out, the lady at the reception wanted to charge extra money from me. I had breakfasts included, but she told me the opposite was showing in her screen. When I asked her to show her screen, she refused, saying that “oh it’s a mistake, sorry”. Then she said that I have other things to pay and I couldn’t understand what, as we never ate at the hotel during the day, didn’t use mini bar (which wasn’t even filled up), didn’t use spa, basically nothing. She was trying to find out what shall I pay for about 10 minutes. When I told her I’m late to the airport, she said everything is fine and I can go.  These situations with payments and money completely ruined everything and my opinion about the hotel. I won’t come back for sure. About the food: there is basically nothing to eat. Sausages, bacon, eggs, harshbrowns, beans and some vegetables which look green.  Service: cleaning may be way better. We had plenty of trash in our room such as bottles, cans, empty bags which have been with us for the whole week of our stay and were never thrown away. The first few days the towels were changed, while after that they weren’t even lifted up from the floor. I was staying with my friend and we occasionally ordered food. I have asked at the reception for two forks four times, but I was totally ignored. On the 5th time, when I was screaming, they finally brought the forks. Same with glasses: I’ve asked for 4 glasses, but have never seen them)) The overall feeling of the stay is absolutely negative, as it’s basically just a place for sleep without any good services. For the money it costs it’s absolutely not worth it.

I am writing to express my disappointment regarding the service I received during my recent stay in Hilton hotel Bournemouth while celebrating my wedding anniversary. I had spoken with the reception staff and specifically requested special anniversary arrangements in the room, including petals and swans. The staff confirmed that these arrangements would be made, and I clearly provided the timing as well. At the agreed time, my wife and I left the room to go swimming so the surprise could be prepared. However, when we returned, there was nothing arranged in the room at all. This was extremely disappointing, as it was meant to be a special surprise for our anniversary. In addition, I had brought a cake with me and had already shown it to the staff along with the candles. I requested a simple matchbox so I could light the candles, but even this could not be arranged. This further added to my frustration and disappointment with the service. Furthermore, upon checking in on 24th December and entering the room, I noticed that several basic amenities were missing, including room slippers, bathrobes, and toothpaste. I had to request these items multiple times and eventually had to go to the reception in person to remind them. Only after doing so were the items finally sent to the room. Overall, this experience fell well below expectations, especially given the importance of the occasion we were celebrating. I was genuinely upset by the lack of attention to detail and poor coordination from the staff. I hope you will take this feedback seriously and ensure better service for future. Kind regards

What a brilliant hotel, from start to finish it was a pleasant stay that made Christmas even extra special with there very own Santa in house. Brilliant hotel!!

We had a wonderful Christmas stay at the Hilton. The food was delicious, and the parking is conveniently located in the hotel's garage. The Christmas decorations were beautiful.

Service was great. Breakfast was good

Friendly staff, room was well appointed and very clean. Breakfast was excellent.