Terrible Experience – Misleading Charges and Poor Room Conditions
I recently stayed at America’s Best Value Inn in Bowling Green, KY, and it was one of the worst experiences I’ve had at a motel.
I booked a room for two nights with two double beds through ******* for a total of $134. However, when I arrived at 4:00 AM to check in, the front desk staff demanded an additional $58.I explained that I had already paid online, but they refused to give me the room unless I paid more. At that late hour, I had no choice but to pay, which felt like a scam and extremely unprofessional.
To make matters worse, when I asked for a receipt for the extra $60, the staff told me there was no receipt available and gave me excuses that made no sense. This was shady and completely unacceptable.
On top of the unfair charges, the room conditions were terrible:
• The AC did not work properly, making the room hot and uncomfortable.
• There was a bad odor in the room that never went away.
• The room had very poor ventilation.
• The actual room looked nothing like the pictures advertised online.
• The walls were cracked, especially around the bathroom fixtures.
• The bed and furniture were in terrible shape, broken and poorly repaired with makeshift supports.
• The flooring and wall trims were damaged and dirty.
The condition of the room was simply awful, as shown in the attached pictures. For the money I was forced to spend, this was completely unacceptable.
I would strongly advise others to
