Name: Sunrise Alex Avenue Hotel
Address: Alexandria, Egypt
Rating: 9.2

Egypt

Hurghada

Sharm El Sheikh

Alexandria

Qesm Marsa Alam

Ataqah

Qesm Safaga

We had an amazing five-day stay at Meraki Resort. As a 4-star hotel, it exceeded our expectations. The staff were incredibly nice, always ready to serve, and very helpful throughout our stay. The rooms were really nice and comfortable, and we loved the modern architecture and style of the entire place. The food was delicious, with a great variety of options to choose from every day. Special mention to Chef Yosri, who was very helpful and attentive, ensuring everything was really good and high quality. The hospitality and dining experience truly made our vacation special. Highly recommend!

Nous avons passez un très bon séjour dans cet hôtel, nous avons eu un super accueil 
Très bon service le personnel et très à l’écoute et au petit soins  
Nous avons bien manger, les piscines les commodité les chambres, sont très propre 
Les animations proposer sont sympas 
C’est parfait pour les petits et les grands 
C’est un très bon service 5 étoiles 
À 20 min de El gouna et 25 minute du centre d’hurgada

The whole hotel is quite holiday-like, with a nice environment, beautiful beaches and swimming pools. Ebrahim always cleaned my room and put a lot of water in it. Some of the waiters in the restaurant and various bars were also very enthusiastic, and others were also conscientious. Although the food was the so-called white food, it tasted OK, especially the grill guy outside the door. The grilled beef was tender and juicy, as shown in pictures 1 to 6. However, I would like to leave a few questions for your resort, or even the sunrise hotel group to think about: 1. Why didn't your hotel front desk answer the call from the Ctrip customer service representative? Do you not value Ctrip orders? 2. When I first entered the hotel room, there were still a lot of hair and stains on the bed, as shown in the last four pictures. What are your assessment standards for room hygiene? There were obviously many empty rooms, but when I asked to change rooms, they seemed to have been prepared to say that there were no rooms. Do you maintain an honest attitude towards customers? Thanks to Ebrahim for helping me change the sheets, I can lie down peacefully
3. I called the hotel front desk three times to ask for water, but why didn't they deliver it? Do I need to issue a red-headed document to you to get water? Thanks to Ebrahim, I got six bottles of water
4. What's wrong with the staff of the fresh juice shop on the beach? When he saw the customer, he looked joking and asked the customer which country he was from. He asked for five euros for a glass of orange juice. After refusing to buy and walking away, he shouted CHINA. I don't know what his intention is. Do the customers of the hotel have to spend five euros to buy a glass of fresh juice, or does he think Chinese tourists can't afford five euros? What are the management rules and regulations of your hotel for the outsourcing of the juice shop? Do you let them ruin the reputation of the hotel?
I don't expect to get a reply from you when I raise the above questions, but I hope to help any customer who can see this comment

I booked a superior room with sea view for three nights, and was given a room in the corner of the second floor. The view from the balcony was blocked, and I could hardly see the sea... I immediately went to the front desk to change the room that day, but the front desk said that the room was full and asked me to change it the next day... The next day, after many communications between the platform and the hotel, I was finally given a room on the fifth floor, but the view was still not that wide, and I could not see the sunrise from the balcony! I met other Chinese people in the hotel, and they also encountered this situation. There are many rooms on the first floor of this hotel, but there are only a few rooms with a wide view. The balconies of many rooms are small, and the rooms on both sides are particularly noisy! The all-inclusive three meals are really worry-free, and the meals are also changed every day, and the taste is not bad. There is a swimming pool and a snorkeling area in the hotel. Except for the room problem, everything else is very satisfactory

the place is really nice, the food is incredible and the service is good as well. a lot of families with small children on the beach. they really know how to get the best service for you. I tried to extend the stay but the procedures are too tough, I had to buy it through an OTA.

Not a bad hotel by Egyptian standards. I needed somewhere to spend two nights after a dive safari, for these purposes the hotel is excellent) Located 15 minutes drive from the airport. I think families with children under 12 will like it here. Sandy beach, which is not common in Egypt, and shallow sea. Surprisingly good food, compared to what it was 7-8 years ago. A la carte restaurants as always leave much to be desired, well, I'm spoiled by Moscow and European)) perhaps 4 stars can be given (this is my rating)) I liked everything, even the animation dies down after 11 - does not interfere with sleep) Egyptians are growing up

The hotel is fully equipped, with swimming pools, slides, and various entertainment facilities, similar to several swimming pools plus a water park in China. There are more activities and local specialties every night. There are restaurants in various countries, such as Italian, Spanish and Mexican food, which are free, but you need to book seats in advance. The hotel can directly about diving, etc., you need to negotiate your own price, at your own expense, about 400 RMB per person, the price is moderate. Overall, it is a very good hotel, the price is quite high. The hotel is almost full of European tourists, there are few Chinese, and the service staff is very enthusiastic.

The staffs at the hotel and their hospitality was incredible. The facilities were super clean and there was lot of hard work from the staff to clean and monitor it. There were lot of fishes if you are snorkelling. I stayed in Block 8 and moved to block 4. Block 8 was very modern and nice however the water pressure seemed low in top floor and there was some smell from bathroom drain. The cleaner Mohamed in Block 8 is amazing chap, he kept the place sparkling clean. I have to appreciate the chefs and waiters for offering a great dining experience along with a safe and delicious food. The security is top notch. Thanks a lot for the great service.  People are friendly and offer a great service, so I highly recommend it.

The snorkel kit at the resort is of great quality. You get everything you need in the resort as there are lot of shops and activities inside. There are tip boxes in resturants and for cleaners we can tip per service. I was not sure how to tip security / receptionists  a tip etiquitte policy or notes from hotel will also be good.

Thanks sunrise team.

The price/performance ratio is quite high. The twin room I booked is probably sold out, and we were upgraded to a family room. The resort is very big, but friends who are traveling with us feel that it takes too long to walk. This is not the hotel's problem, but the friend's problem. If you are the kind of person who likes to play in the hotel, it is still very comfortable to live in this kind of all-inclusive resort. We didn’t play the other rides much, because our friends thought it was too far away from their dive shop, so we moved to the old hotel on the street after staying for two nights🙄

During our two-day trip to the Red Sea, we chose two all-inclusive hotels to stay. It was through this comparison that we realized that this one was really great😅
The rooms are all suites, which are large and exquisite. The overall environment and swimming pool are of high quality. The highlight meals are very delicious. They are all exquisite a la carte dishes. There is no sales promotion in the hotel (the staff will just keep asking you if you want it) Drink something 🤣)
The only small drawback is that it is difficult to make reservations at some restaurants. It may take a few extra days to make reservations.

Great hotel to stay at with very friendly and welcoming staff with many variety of restaurants with different cuisines, outside pool/bar and private beach area, market and shops at the restaurant and many other activities. Locations is far from everything and need to walk atleast 10-20mins to find nearest shop outside, taxi is needed from further places.

A great hotel to relax and rest. The hotel is near the airport, by taxi about 10 minutes. To Soho five minutes walk, there is nothing more nearby. There are small shops with souvenirs and food on the way. The territory is small but very beautiful, stylized under the Greek style. There are two large swimming pools, several restaurants in which you can eat. It's very nice that the menu is for choice, not the Swedish table. Scanning the QR code and choosing what you like. They are cooked very quickly and very delicious. Food is diverse, there is a local kitchen, there is a European. The undoubted advantage of the hotel is that it is only for adults over 16 years old. The beach is good, lots of lying, there are several yards upstairs with lying and tables. The rooms are good, I lived in a luxury with a swimming pool, very convenient. You can both swim in the pool and in the sea. For those living in the luxury there is an extra restaurant with a swimming pool. I was very struck by the hotel, I recommend it for rest.

Hotel is good but not the best.. it’s to boring on the evenings.. very light animation team, likes for me in Sharm El sheikh there are hotels better then this ones at this price.. also room has not good repairs..if you go close you can find a lot of disadvantages I. Rooms in swimming pools.. There a lot of people who can smoke close to you in the restaurants -nobody do something with this.. I think this hotel not cost these money!

The room is relatively small, but the view is good and the hygiene is very good. The service is relatively passive, but the cooperation is very high. In short, the view is better than anything else. It is very cost-effective for family travel.

This was, without a doubt, the best hotel resort we've ever stayed at. From the moment we were greeted at the airport to the moment we left, every detail exceeded our expectations. I initially chose this hotel for its aesthetic, but it was even more stunning in person than the photos could ever capture. Every part of the hotel was immaculate, and our room was spotless every day. The resort is breathtakingly beautiful, with endless photo-worthy spots—from the beach to the pool to the restaurants. It’s truly one of the most beautiful hotels we’ve ever seen.

What really sets this hotel apart is the staff. From the very first moment we arrived, every single team member went above and beyond to make us feel welcome. We were greeted with refreshing welcome drinks and offered lunch while we waited for our room. When we got to our room, we had an incredible view of both the pool and the beach—such a beautiful spot to relax.

The staff at the restaurants were warm, friendly, and always made sure we were well taken care of. They remembered our drink preferences and were always genuinely excited to see us when we arrived. The team at the pool and beach bars went out of their way to make our experience even better, offering special drinks and assisting us whenever needed. It felt like they anticipated our needs before we even said a word, and that level of attention to detail truly made our stay memorable.

One example that really stood out: I started to get a sore throat during our stay, and the staff at the buffet immediately made me a hot drink with ginger, lemon, and mint. They even sent some to our room for later. The next day, when we went to the pool, they already had my hot drink ready for me. Little gestures like this made all the difference and showed how much the staff cares.

We became friends with the staff and were genuinely sad to leave them. They were not only incredibly professional but also seemed like real friends by the end of our stay. They truly go above and beyond to ensure every guest has a perfect experience, and I sincerely hope they are well-compensated for their hard work.

The resort has a laid-back vibe, with a blend of club music and a relaxed atmosphere. If you're looking for a place to unwind and relax, this is the perfect spot. There are friendly staff members who offer massages and facials, but they are never pushy—just there if you’re interested.

As for the food, it was outstanding. The buffet had a wide variety of options that changed every night with different themes, and each dish was delicious. We also dined at one of the specialty restaurants for a night, and the food there was equally impressive.

I can’t recommend this resort enough. It's hands down my favorite hotel, and I’m already looking forward to coming back when I return to Sharm. If you’re looking for top-tier service, a stunning setting, and an unforgettable experience, this is the place to stay!

While the resort itself was huge and grand, our expectations were not met, we expected more of a Club Med vibe, but instead found ourselves ￼in a giant resort with nothing much to it. even though they advertise over seven restaurants and specialty cuisines, they only have one main restaurant that’s open to public while the others need to be pre-booked up to two days in advance however, every morning when we stayed there, everything was already full, which left us with no option but to eat at the main restaurant which had terrible food 2 to 3 items would be OK and the rest would be absolutely terrible and we spoke to other guests as well who had the same Opinion it’s not accessible for people with disabilities or anyone who has even minor health problems is a lot of walking and climbing stairs is required even with the shuttle bus coming every 15 minutes. Their “entertainment “was absolutely terrible at the outside theater and looked like a child could’ve done better. There was some live music however sometimes it was OK but most times, especially on the upper Terrace was just loud and obnoxious not necessarily due to the performer, but I think due to sound quality and the speakers they were using, and also just adjusting the volume level to the space given. Overall, I would not recommend to stay here again and would much prefer to go to a Club Med where I know I will get quality service and food and hospitality as even staff wise while most were good and nice and accommodating, there were others who barely understood basic English or looked unapproachable. Rooms were decent but both our rooms in separate buildings smelled of sewer if bathroom doors were not closed. Overall it’s not the worst but not a place I would stay again. Even beach wise there is no leisure beach to chill on and only a pier to jump into the deep sea to snorkel which you have to pay 5$ to rent a mask and snorkel for the day which in my opinion should have been free since it’s one of their selling points. ￼

The hotel service is very good, and the facilities are well maintained, especially the children's playground, which is very new. The lifeguard is very responsible and pays attention to every child, which makes people feel at ease. All the waiters are also very proactive. Fathalla cleans very cleanly and keeps the guest rooms very clean every day. This hotel is highly recommended and is a good choice for vacation.
Our room type includes three meals. We go to the buffet every day. I am very happy that I don’t have to worry about ordering. The hotel also has a shuttle bus to and from the hotel. If you don’t want to walk, you can take a bus.

This is the third year in a row I've stayed at this property, but my first time booking with Trip.com. The hotel consistently exceeds our expectations. Exceptional front desk service, a clean and well-maintained beach, a breakfast buffet with both sweet and savory options, spacious parking, and large, clean rooms. We will definitely be back.

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