Guest User
October 25, 2022
A hotel reservation was made for my wife and I for Friday, October 21st. But I had work problems and couldn't go. Only my wife.
My wife made contact and was told the wrong name on the reservation and that only I could check-in, and if not, the reservation would be canceled and without refund.
He hung up and did not solve the problem, stating that it was trip's fault and not the hotel's.
Perfect, Trip corrections made, my wife arrived at the Hotel and only after a lot of negotiation and paying in advance was the check-in done.
My wife said that she was going to a party at the Clube da Aeronáutica and that she had hired a make-up artist. Only in this context did the Hotel inform that it would charge R$90.00 just for the make-up artist to go upstairs.
Bad recommendation even more so for an upcoming event..... The service doesn't have a lower score because it doesn't exist.
I don't recommend it to anyone.
Ahhhh the breakfast is good, but in an open place, very hot. You have to move around in the rain, as it was happening that day and because it's open, it's full of flies.
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