Guest User
July 12, 2024
Overall, the stay was nice but not because of the room. The rooms are nothing fancy, with a typical hotel feel with a kitchen. Upon entering, it was very dark. Not many lights at all and the room was extremely hot and stuffy. Since there was no A/C, we had to open every door and window to cool it down. We only found 1 little fan and I gave that to my son so he could be comfortable. When we went into my son’s room, we noticed there were no privacy blinds. We did some inspecting and noticed in the master room the blinds were seated up against the top of the window frame. We went back into the 2nd bedroom, and sure enough, no privacy blinds, so we had to hang a sheet from the bed. I texted the emergency on-call # and they responded that they would be by the next day to fix it. No one ever came, nor messaged me back after finding numerous maintenance flaws throughout the entire place. Light bulbs were out, big chunks of glass missing from the broken stove top, duct taped light fixture above the sink, loose shower knobs in both bathrooms making it very hard to turn on the showers, hard spring mattresses, flat pillows, and the 1 light in the master bedroom was disconnected from the fixture and was dangling by a wire. Upon checkout, I let the front desk guy know of all these findings including the blinds. A few hours later I received a call from a very disgruntled and disrespectful employee stating that they came to a false conclusion that we were the ones who broke the blinds and proceeded to charge my card $75. He claimed they never received a call or text messages addressing this, however, fortunately for me text messages cannot be disputed since I have copies of my messages and the replies from a Sawmill Creek emergency maintenance employee proving the blinds were broken before we even got there. The charge will be added back to my card in the next few days – but I strongly recommend that if you are staying here obtain documented proof of anything that is broken or missing because this organization will attempt to pin it on you and charge your card. Best of luck!