London Kew Bridge

The hotel room was spacious and quiet. Good location and easy to park. The loading bay next to the hotel really helped. Friendly, polite and helpful staff. Definitely come back again.

I selected the hotel because it was close to family, trains and buses. The breakfast was good, but the same very single day so became boring rather quickly. The air conditioners in the rooms are absolutely pathetic. It was a hot summer, and my room reached 35 degrees Celsius, with the air conditioner running at full capacity. I complained, and the friendly staff moved me to another room. Same problem. When I asked for my room to be cleaned, the bin was emptied and I received two new towels. No new linen and pillow case, even though I had to take cold showers for four nights to stop sweating. When I complained, I received two new pillow cases. My linen was not changed, the bathroom was not cleaned and the carpets not vacuumed once. I gave up asking. Even though the hotel is situated at a fantastic location, I will hesitate to use it again. It is not value for money. The staff was friendly and courteous.

I recently stayed at the Premier Inn Brentford with my family, and unfortunately the experience got off to a very poor start. We checked in at 23:34, later than planned due to motorway traffic and lane closures. By the time we reached our room (around 23:40), within just 2–3 minutes there was a loud knock on the door from a night porter warning us to be quiet, stating that there had already been complaints about noise. This was both surprising and frustrating, as we had literally just arrived and were being as quiet as possible. The only noise we could have made was walking from the lift to the room while pulling a suitcase. Not wanting to escalate the situation, I went down to reception to question how a complaint could have been made so quickly. The following day, I spoke with the manager about the incident. He acknowledged that it is not protocol to knock on guests’ doors after 11pm in this manner and said he would address it with the night staff. However, the overall experience left us feeling very uncomfortable and on edge for the rest of our stay — almost as though we had been pre-warned simply for being a family with children in a family room. This is a terrible way to begin any hotel stay. Had we actually been making excessive noise, I would understand the intervention, but to be confronted immediately after check-in was completely unreasonable. To make matters worse, the manager was not present the following day after saying he would review the situation, which added to the feeling of poor customer service and lack of follow-through. Overall, this felt like a dismissive experience rather than a welcoming one. The hotel itself could also benefit from refurbishment, and there are better options available in the area. I would recommend avoiding this hotel.

Fine stay, very straight forward premier inn. The floor was strangly bouncy and made he dizzy and the whole place is in need of a refresh. But peaceful and really well situated close to transport links. Food was fine and standard premier inn fair.

Great convenient location for exploring central London and getting to Richmond / Twickenham. Good public transport links. Comfortable and clean room.

nice easy walk to Kew Gardens, felt safe in surrounding area and found an outstanding Italian restaurant 5 mins walk away

Excellent stay lovely staff especially the manager Jesvil very accommodating & very helpful. Jesvil thank you for everything

I stayed one night in April, everything was easy and comfortable, the staff were helpful and polite, the room was clean and comfy. I just wanted to thank Jesvil for his help with the carpark, the machine wasn't working and he very kindly waived my parking charge of £15. Thanks Jesvil :)