Hermitage Hotel

This is probably the best hotel in Brest. It has a great reputation, an excellent location, and is quiet, clean, and hygienic. The staff speak fluent English. It's right next to the city hall and a park, and very close to Lenin Square. The pedestrian street, where you can watch the lamplighter, is only a 15-minute walk away.

Perfect hotel location in the city center. Everything is within walking distance. The hotel itself has one of the best restaurants in Brest (based on online recommendations). The rooms are clean, and the plumbing fixtures are premium. The breakfasts are superb. The staff is very professional and resolves any issue instantly.

Excellent hotel, very quiet. The interior is beautiful. The staff are polite. Breakfast was delicious and varied. Everything was fantastic.

Pleasant hotel with a spacious and beautiful room. It was clean and tidy, and the bed was comfortable. The bathroom had both a shower and a bathtub. Everything necessary was provided. There's a good restaurant downstairs. The breakfast was excellent – porridge, broths, meat delicacies, salmon, cheeses, sweets, and fruits. Convenient parking.

We were traveling with our dog, and this was the most expensive hotel in terms of pet fees. We had breakfast included, and when we left our dog in the room during breakfast, a staff member immediately approached us, demanding we return to the room so the dog wouldn't be left alone. When we asked how we were supposed to eat, the answer was 'one at a time.' So, if you're traveling alone with a dog, it's probably not worth getting breakfast. The room cleaning was terrible. They didn't replenish the shampoo, the tea cups weren't washed, and the carpet clearly hadn't been vacuumed.

The beds were much too soft and too low, the pillows were average, and the duvet was too short for two people. The scrambled eggs at breakfast were cold, and the hot dishes were consistently cold. For such a upscale hotel, the breakfast was not good. The bar staff were very friendly and accommodating. The manager, a blonde woman who seemed important, was apparently too good to say good morning to guests, preferring to be on her phone. Overall, of the three hotels we stayed at during our trip to Belarus, the Hermitage ranks last.

Very quiet and comfortable hotel with very friendly staff, close to the train and bus stations.

This was my second stay at this hotel. Overall, my impressions are positive: clean rooms, comfortable beds, and an excellent location. The hotel is situated in the center of Brest, yet in a very quiet and green area, which is a huge plus. It was a pleasant surprise that the hotel acknowledged my sister's birthday: after I mentioned it, they brought us a fruit platter – it was a lovely gesture and left a great impression. The breakfast is good with a sufficient selection, but I wish the hot dishes would stay hot longer. We arrived around 10 AM, and the food was already only lukewarm. I'd like to highlight a few service-related points separately. The constant presence of a staff member – whether a security guard or a doorman – at the reception area is a bit off-putting. When guests are providing personal details during check-in, you want more privacy, not the feeling of undergoing additional scrutiny. I also observed an awkward situation: the luggage cart doesn't fit through the doors, so guests have to go inside and retrieve their suitcases themselves. For a hotel of this caliber, it looks odd. And one more point – the staff's behavior in the breakfast area. While guests are present, employees are polishing cutlery, discussing personal matters, and some are using their phones. All of this creates the impression of unprofessional service organization. The hotel would greatly benefit from additional staff training on hospitality standards and guest communication. Despite these observations, the hotel left a pleasant impression thanks to its location, cleanliness, and comfort. I hope the service becomes more attentive and professional.

The room was clean, the beds were comfortable, the towels were spotless white, and there were bathrobes and slippers.