I have stayed in this hotel several times but this time it seemed to have lost its edge. The lounge area was dirty with dust on the decorative shelves, and it all seemed shabby. My room (219) was ok, but nothing special. For the money i paid i would have expected a safe and a small refrigerator. There were two double beds and we used only one, but could not get comfortable as it had a double sized duvet and the most enormous ill fitting duvet cover i have ever seen. Consequently, everything felt loose and uncomfortable. My final moan is about the bathroom. The sink plug did not work and the sink did not hold water. Why had this not been reported by one of the cleaners? And finally, when are hotels going to put a safety grab handle on the wall above the bath. How do they expect elderly people who want to shower, to step into the bath safely without something to hold onto ? It defies belief, and where do you hang your towels after you have washed and dried yourself, there are no hooks anywhere ! Not good for a hotel that classifies itself as 4 star !