Holiday Inn BRIGHTON - SEAFRONT by IHG

The room was incredibly cramped, and there was no air conditioning, only a fan, which was incredibly noisy and stuffy. It felt like stepping back decades to a time before AC, when you relied solely on a fan. The toilet was also very dirty. I booked through Trip.com, and they gave me the worst possible room – the last room at the end of the lowest floor. This isn't an isolated incident, as several InterContinental hotels I've booked through Trip.com have assigned me the worst rooms. I hope Trip.com addresses this issue and discusses it with the hotels.

Last week, London was experiencing a heatwave, and I specifically confirmed with Trip.com whether the hotel had air conditioning before booking, and they assured me it did. After a 1 hour and 50-minute drive, I arrived only to find out there wasn't any. The disappointment at that moment was immense. However, I'm incredibly grateful to Trip.com customer service agent Xiao Lu'er for patiently helping to coordinate and resolve the issue. Thankfully, the temperature by the sea was much lower than in London, and the room also had a fan. The hotel also had a fan pub on the ground floor, where I watched the World Cup group stage match between France and England. Overall, the experience was still good. Parking was also very convenient, with direct access from the car park to the hotel. Thank you, Trip.com, for your assistance overseas.