Hotel Rainbow

Reviews of Hotel Rainbow

Hotel Rainbow

Lot 25, Brinchang, Pahang, 39100, MalaysiaSee Hotel Details
Hotel Rainbow
Hotel RainbowHotel RainbowHotel Rainbow
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Guest Reviews

7.6/10
Good
73 Reviews
Verified reviews
Location8.3
Amenities7.3
Service7.3
Cleanliness7.4
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Negative reviews(9)
Navindren Nicholas Sandra
Deluxe Quadruple Room
Stay Date Dec 2025
Family
1 Reviews
5.5/10
Posted on Feb 1, 2026
Disappointing third stay – major decline in quality and maintenance Pros Strategic Location: Excellent spot with plenty of restaurants and souvenir shops nearby. Very easy access to local attractions. Comfortable Sleep: The bed was high quality and provided a good night's rest. Spacious Room: The room size was generous for a family stay. Functional Water Heater: The shower heater worked perfectly, which is essential for the cold Cameron Highlands weather. Cons Poor Maintenance: The hotel feels dated, and the furniture is poorly maintained. Most concerningly, the door latch was broken, which felt like a safety oversight. Hygiene Issues: The carpet was not vacuumed properly; we found hair everywhere upon arrival. Unacceptable Linen Quality: No towels were provided in the room at check-in. I had to go down to reception to collect them myself, only to find they were in terrible condition with visible holes. We felt uncomfortable using them and ended up buying our own. Misleading Window: While the room had a window, it offered no view—only a close-up look at a wall. Declining Service: This was my third time staying here, but the hospitality has significantly declined. Final Thoughts I’ve enjoyed my previous stays here, but this experience was very unsatisfying. Given the lack of cleanliness and poor attention to detail, this will unfortunately be my last time staying at Rainbow Hotel.
6/7
Response from Property: Dear guest,Thank you for taking the time to share such a detailed review, especially as a returning guest. We truly appreciate your continued support in the past, and we are sincerely sorry to hear that your third stay did not meet your expectations.We are glad to know that you still found value in our strategic location, room size, bed comfort, and the functioning water heater. However, we deeply regret the issues you experienced regarding maintenance, cleanliness, linen condition, and overall service quality. Please accept our sincere apologies for the broken door latch, housekeeping shortcomings, and the inconvenience caused by the towels provided. This is certainly not the standard we aim to deliver.Your comments have been taken very seriously and will be shared with our management, housekeeping, and maintenance teams for immediate review and corrective action. We understand your disappointment, especially after having positive experiences previously, and we truly regret that we fell short this time.Thank you once again for your honest feedback. While we respect your decision, we hope there may be an opportunity in the future for us to restore your confidence and provide you with a much-improved experience.Warm regards,Hotel Rainbow Cameron Highlands
Gui Miow Hwa
Superior Twin Room
Stay Date Nov 2025
Couple
8 Reviews
8.0/10
Very good
Posted on Jan 2, 2026
Quite a good stay. Very friendly customer service. Just limited parking space but still able to find one. Overall good.
Response from Property: Dear guest, Thank you for your kind review. We truly appreciate you taking the time to share your experience. We’re glad to hear that you enjoyed your stay and that our service team was able to assist you well. Regarding parking, you are right — as we are located in the heart of Brinchang town, parking can be limited, especially during peak periods. However, we are happy to know you were still able to secure a spot, and we appreciate your understanding.Your support means a lot to us, and we will continue working to maintain and improve our services for the comfort of all guests.We look forward to welcoming you again in the future.Warm regards,Hotel Rainbow Cameron Highlands
ezma
Superior Twin Room
Stay Date Jan 2026
Family
6 Reviews
8.0/10
Very good
Posted on Feb 8, 2026
good service, nice location & near to all attraction location.
Response from Property: Dear Guest,Thank you for your kind review. We truly appreciate your positive feedback regarding our service and convenient location. We are glad to know that you enjoyed your stay and found our hotel close to the main attractions.Your support means a lot to us, and we look forward to welcoming you back again in the future.Warm regards,Hotel Rainbow Cameron Highlands
Tini88
Deluxe Quadruple Room
Stay Date Sep 2025
Family
9 Reviews
6.0/10
Posted on Oct 19, 2025
Not recommend for holiday unless you just want a short stay. Near roadside and mosque, noisy, can’t sleep well at night Old hotel, old carpet, shower may a problem, water not hot enough in cold weather. Difficult to get parking place The only good thing is strategy location, convenience to get what you want in the Brinchang town.
Response from Property: Dear Guest,Thank you for sharing your detailed feedback. We are truly sorry to hear that your stay did not meet your expectations. We understand how important comfort and rest are, especially during a holiday, and we regret the disturbances and inconveniences you experienced.Our hotel is located in the center of Brinchang, which provides easy access to shops and attractions, but it can also result in some unavoidable noise during peak hours. We also take note of your comments regarding the carpet, water heater, and parking availability. Your feedback is very valuable, and we will forward these concerns to our maintenance and management team for further improvement.We appreciate you acknowledging our strategic location, and we hope that we will have the opportunity to serve you better in the future.Warm regards,Hotel Rainbow Cameron Highlands
Ku Gma
Deluxe Quadruple Room
Stay Date Sep 2025
Family
1 Reviews
8.5/10
Very good
Posted on Oct 20, 2025
Hotel is good..suitable for couple or family..location is good..
Response from Property: Dear Guest,Thank you for your kind review! We’re delighted to hear that you enjoyed your stay and found our hotel suitable for both couples and families. It’s also great to know you appreciated our convenient location in the heart of Brinchang, close to shops, eateries, and local attractions.We truly appreciate your support and look forward to welcoming you again soon for another pleasant stay in Cameron Highlands.Warm regards,Hotel Rainbow Cameron Highlands
Guest User
Superior Double
Stay Date Jul 2025
Business traveler
16 Reviews
7.5/10
Posted on Aug 30, 2025
Overall is good. Very convinient. Food, mini mart, parking all available. One disadvantage is....., early morning before sun breaks, praying sound of the mosque is toooooo loud. The window sound proving system maybe can improve a bit. Kettle provided but no coffee tea 😭.
Anonymous User
Superior Twin Room
Stay Date Aug 2025
Family
29 Reviews
8.0/10
Very good
Posted on Sep 7, 2025
Near shops & restaurants. Have public parking but first come first serve. Cleanliness is okay.
Anonymous User
Deluxe Quadruple Room
Stay Date Jul 2025
Family
3 Reviews
10/10
Outstanding
Posted on Aug 26, 2025
Overall and experiences wise are all excellent. Location is good and at the centre of brinchang. Foods and necessities are all downstair of hotel. The room quite big and so is the washroom. The only to improve are the electric plugs that quite loose need attention.
Guest User
Deluxe Quadruple Room
Stay Date Aug 2025
Family
4 Reviews
8.0/10
Very good
Posted on Sep 25, 2025
Will repeat to stay once travel holiday at cameron
Response from Property: Dear Guest,Thank you for your wonderful feedback! We’re delighted to hear that you plan to stay with us again on your next trip to Cameron Highlands. Your continued support means a lot to us, and we look forward to welcoming you back for another pleasant stay.Warm regards,Hotel Rainbow Cameron Highlands
AINASAFFIA
Deluxe Quadruple Room
Stay Date Jun 2025
Traveling with friends
1 Reviews
10/10
Outstanding
Posted on Jul 9, 2025
The room was lovely, the hotel was clean, and it had good facilities, including an elevator. Safee.
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6/9
susi success
Superior Double
Stay Date May 2025
Couple
28 Reviews
9.5/10
Amazing
Posted on Jun 13, 2025
The price is reasonable. The room was clean, but felt a bit old and had some stains. There were limited power outlets. No electric kettle was provided; hot water was available downstairs. The elevator was fast. Be careful when entering the bathroom.
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smile always
Deluxe Quadruple Room
Stay Date Jul 2025
Family
16 Reviews
2.0/10
Posted on Aug 12, 2025
Very bad service not recommended useless not very hellpful
Anonymous User
Deluxe Triple Room
Stay Date Aug 2025
Traveling with friends
3 Reviews
8.0/10
Very good
Posted on Sep 28, 2025
Everything Okay.
Response from Property: Dear Guest,Thank you for your feedback. We’re glad to know that it was good to stay with us. We appreciate your support and hope to welcome you again on your next trip to Cameron Highlands.Warm regards,Hotel Rainbow Cameron Highlands
Guest User
Deluxe Triple Room
Stay Date Jul 2025
Family
2 Reviews
10/10
Outstanding
Posted on Sep 29, 2025
It wast good to stay here
Response from Property: Dear Guest,Thank you for your feedback. We’re glad to know that it was good to stay with us. We appreciate your support and hope to welcome you again on your next trip to Cameron Highlands.Warm regards,Hotel Rainbow Cameron Highlands
EZZA AZHANI
Deluxe Triple Room
Stay Date Jul 2025
Family
15 Reviews
8.5/10
Very good
Posted on Aug 18, 2025
The hotel is great, especially its proximity to eateries. Unfortunately, Cameron Highlands is now constantly congested with traffic.
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