Explore Guest Reviews of Hotels in Brisbane

Brisbane Marriott Hotel
4.5/5136 Reviews
Brisbane Central Business District
Good central location, room clean and tidy. Staff were excellent, especially in concierge and reception, who gave superb customer service. The experience was ruined by some irritations which could easily be fixed. In the bathroom, I was pleased to have a bathtub as well as a shower but there was no soap or shampoo for the bath: I had to walk backwards and forwards to the shower to get soap and shampoo when I needed it. I had to leave a note to ask the housekeeping staff to leave me a bar of soap. No shower attachment in the bath for hair-washing or bath-cleaning. Water temperature in the shower highly variable (other guests reported this too). The elevators were slow to arrive: sometimes a very long wait. The card readers in the elevators were temperamental, lots of guests struggled to make them work. In the breakfast area, decaffeinated coffee was not included: had to ordered separately and pay extra (expensive too). The omelette chef was never there and had to be summoned. Odd arrangement where there are no stairs for those that want exercise or dislike waiting for slow elevators or dislike elevators altogether. Even the one floor down from reception to concierge can only be travelled by elevator. Some attention to detail please Marriott: your staff are great but I wouldn’t stay again because of the other issues above, unless they are remedied.

Frequently Asked Questions

  • How do I book a hotel on Trip.com?

    To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.

  • How to get cheap hotels on Trip.com?

    There are several ways to discover affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the least expensive options first.

  • Where can I find hotel deals on Trip.com?

    Trip.com offers a diverse selection of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. Moreover, if you are a member of our loyalty program, you can log in to your account and discover exclusive discounted rates at hotel list pages.

  • What is the way to get lower prices at hotels?

    Sometimes booking hotels in midweek is cheaper, but it also depends on the season.

  • How many hotels are listed in Trip.com?

    There are over 5,000,000 hotels in more than 230 countries or regions on Trip.com. Don't know which hotel to book? Browse the site to get ideas!

  • Can I cancel or change my hotel reservation on Trip.com?

    It depends on the hotel policy and cancellation date. Kindly check the policy section of related hotel pages. To cancel or change your reservation, log in to your trip.com account, go to "My Bookings," and follow the instructions.

  • How do I contact trip.com customer service?

    You can contact trip.com 24/7 customer service by visiting the trip.com help center and submitting a support request. You can also contact them by phone or chat, depending on your location.