Premier Inn Bristol Parkway - M32

Facilities and Amenities: Rooms are equipped with modern amenities including comfortable beds, coffee machines, mini-fridges, hairdryers, and air conditioning. Additional features like charging ports, ironing boards, and bottled water availability enhance guest comfort.

Insufficient information about asking for a daily clean. When queried this receptionist was rude and surly. Begrudgingly took some clean towels to our room.. On return to our room we discovered she had left our room opened. She had failed to close the door 😡 A real disappointment and we have cancelled future stays as a consequence.

A visit of two totally different experiences. The hotel and premier plus room was as expected, clean tidy and well presented with the customer service from Mandy and Shauna 1st class, very supportive and friendly both showcasing what the good side of the premier inn is. Sadly not the same experience in the Beefeater restaurant attached to the hotel. The service started off OK until we sat down waiting for a bowl of porridge we politely requested, we tried to use the coffee machine not working went to other machine at which point the abrupt/rude lady in premier inn uniform loudly stated to a young man stop using you have not right to use.They then begrudgingly fixed other coffee machine , we were served porridge that can only be described as only fit for the bin 15 minutes after requesting. Cooked breakfast was very poor and I did not appreciate watching chef pile up hash browns and bacon with his hands and not tongs The continental offering was very poor, nothing refilled in the 25 minutes we tolerated, no crumpets,muffins, and just a odd few crumbs. In summary we have stayed at Patchway 5 times and the restaurant and staff have been very good,today grim and the lady member of staff needs to learn customer and life skills very quickly.