Moxy Bristol

Staff Service: Staff consistently received praise for being friendly, helpful, and attentive, with many guests highlighting their willingness to assist with check-in, recommendations, and addressing concerns promptly.(based on 27 reviews)

I really like the Moxy; I stay there every time I arrive in Bristol.

Good hotel but terribly understaffed and poorly managed, which completely lets it down. There was no breakfast because of "poor staffing" and no apology or goodwill gesture! Shocking! Nice facilities and a really convenient location, just a short walk away from Bristol Bus Station. The gym was useful and the lobby area is a comfortable area to hang out in with nice seating. The room was really clean, and the bed was comfortable which is always so important - they also provided plenty of pillows. The only downside was that there is no AC in the winter... Our room was consistently over 24C. There is a sign on the wall explaining that they don't offer AC in the winter because they recommend opening the window instead. This would be reasonable however our room was directly overlooking a very busy main road which was busy 24/7 and very loud. Also the window only opened a small amount hence there wasn't much airflow at all - the lowest I could get the reading in the room to show was 23.5C. There is a fan provided in the room which provides some relief although again, this was loud. Our main issue with the stay was that it was terribly understaffed, and the staff who were there didn't seem to apologise or have the customer service skills to explain this respectfully. When we arrived there was a long queue to check in taking at least half an hour. Breakfast was provided but when we came downstairs in the morning, we were not advised that there was almost no food whatsoever for us to eat. All of the pastries had been completely taken, and there was hardly any hot food left whatsoever. The cereal and oats were all but finished. There were no plates, bowls, cutlery or mugs left. We were left standing in the breakfast area with other guests looking at each other like *** is going on here, what do we do now? I asked the staff member who simply replied "we're understaffed, they're cooking more food" which consisted of the odd batch of sausages or eggs coming out on their own every 15 mins. They did not apologise, even say sorry once, or offer any compensation. Other guests were complaining that they'd been waiting 45 mins for plates and still didn't have any. This is shocking for an expensive city centre hotel run by the Marriott group of hotels. We probably won't stay again - outrageous.