Best Spa Hotel in Bristol

Little expensive for one night stay, but the room was fantastic, the staff were friendly helpful and did what I asked ( I’m allergic to feathers so they changed the bedding for me when I asked ) very grateful thank you. We were able to come and go as we pleased, smoking area for my friends was perfect . Thank you I’m hoping to come back for my birthday on October 8th I can’t wait xx

Because the Premier Inn (PI) hotel car park was quite small, I couldn’t find a parking slot one day and was suggested to park the car at the car park of holiday inn (HI). The staff said they would provide us a discount voucher. Later when we gave the HI car park entrance ticket to the PI hotel staff for the discount voucher, the staff JUST returned us with the discount voucher (which very much looked like the entrance ticket) but not with the entrance ticket as well. At that time we did not notice this. Until we wanted to drive out from the HI car park, we found that the one we got back from the PI staff was a voucher! We went back the PI for help and would like the staff to check whether the entrance ticket was left somewhere at the check-in counter at the lobby. It’s because when the voucher (which looked like the entrance ticket) was returned to us, we were sure that only the voucher was returned but not with the entrance ticket. However the staff became very rude and refused to check for us (she did not even called the staff who dealt with the car park voucher for us last time). I think she was very irresponsible! She just asked us to call the HI car park manager, who never caught our calls. We actually did not mind to pay the parking fee. We just wanted to drive out from the HI carpark. Finally, after 2 hours, problem was solved!! We were suggested by the HI carpark staff that we actually could simply press the button “lost ticket” on the pay machine located at the HI carpark and pay the fee. I think the PI staff should have provided us with more information about how we could deal with this problem and should have called her colleagues about the loss of HI carpark ticket. It must be somewhere at the PI check-in counter where we gave it to the staff earlier. Therefore, due to the irresponsibility of the rude staff, I don’t really recommend staying at this hotel if you drive to Bristol. On the other hand, other staff were polite, helpful and friendly.

Stayed here for two nights in September 2022. The staff are very friendly. The hotel is on the edge of Clifton, which appears to be a very affluent area. A twenty minute walk will take to to the Clifton suspension bridge to take in some lovely views. The bridge visitor centre and observation tower are well worth visiting. The number 8 bus which you get around the corner takes you into Bristol city centre in around 15/20 minutes, so all in all, a good location. The hotel offers a substantial free cooked and buffet breakfast which is why I am awarding it three stars. You will need to book a time slot. Now the not so good…………… Our room was on the ground floor and needs a refurb. A rotten window frame, mould in the shower and on the bathroom ceiling, a hole in the net curtain, an uneven wobbly floor and cobwebs hanging from the ceiling were not a great look. The bed and towels were clean, but despite the fact I was there for two nights and a couple of small towels were left on the floor, they weren’t changed, even though someone had clearly been into our room to provide biscuits for our tea and coffee (which i add, was a lovely gesture). Neither was our bed made. Now I realise the management will say if we had complained, we may have been moved, but that’s not the point. That room (room 11), would have been provided to another guest or guests if we had been moved. It just needs a refurb and then perhaps the next guest would give the hotel four stars. Really enjoyed Bristol. First time I have visited, but found it really interesting. Lots to see and do and the people are very friendly.

One of the best hotels to stay in Bristol and it was the best and it was near to the railway station and east access to all places to visit by walk or taking local transport.. I would recommend it if you are are coming as family and group of friends this hotel is best.

A two night stay for two couples meeting at Bristol for a weekend getaway Stay could have been better in all areas Having not known what time we would arrive and not knowing the area we had pre-booked a table for evening meal at Chophouse the restaurant attached to the hotel, we thought this to be the easiest option. Very quiet in both the bar and restaurant area we expected a first class service … unfortunately not what we got! Cocktails took over 20 minutes to make which was really disappointing (they were nice enough when they finally arrived) We went through to the restaurant offered a set menu and normal menu Two chops were ordered from the set menu which ironically (chophouse) were not available a burger and fish off the main menu were also ordered, the fish resembling a sprat was quite disappointing, the burger was good - thank goodness the company was fantastic as the food didn’t surpass much more than ok. Having experienced the evening bar and the slow service well the breakfast experience downstairs was something else!! 2 mornings for breakfast quite a contrast too, Saturday morning was quite good, everything was available, cereal, juices, selection of breads, pots of yogurt and granola, smoked salmon and hot food we had breakfast at 9.00am, the restaurant Sunday we had breakfast at 9.30am, what a contrast, tables hadn’t been cleared (there were several empty and in this state) we cleared a table ourselves and had to request for a waitress to clean and wipe the table down. Where we had placed the previous used plates and cups , were left there and not cleared by the waitress. We went to the service area and it was a nightmare; throughout the time we were there the service was poor with lack of food displays and lack of cutlery and bowls, there was just chaos and what seemed like one guy working and trying to keep the place moving. In contrast to the day before, juices were running out, no available cereal bowls, no bread for toasting, no yoghurt granolas, at one point no mugs or glasses to drink from and the hot food ran out with something constantly being waited on. There were two waitresses that were a waste of time, they needed to be managed and to be productive, they had no idea about offering great service …. When we commented to the guy about being busy he said this is nothing 😳 The room was on the first floor at the rear, quiet and a comfortable bed. However, the door didn’t shut properly and had to be pulled / pushed hard to ensure was shut. The bathroom was ok however the shower tray filled and you were standing in water that took an eternity to drain away

Great location just by Temple Mead Station and a short walk to the 'bright lights of Bristol' Staff are very helpful especially the gentleman behind the front desk who helped us get a taxi on the 'wet' graduation day. Staff at the bar especially the young lady who put in the hours there were very personable and helpful. Breakfast was plentiful and freshly cooked. Highly recommend this mid priced hotel