Reviews of Sofitel Gold Coast Broadbeach

The best experience, room was clean, staff was friendly, and the view was incredible. Highly recommend!

Loved our night stay, room was nice, hotel and staff were lovely. Great location, would stay again.

Bistro has great French menu and croissant is very nice Concierge and porter are all helpful Overall very nice team!

The hotel is a bit old and breakfast only so so for a 5stars hotel. Other than that the location is good . Woolworth just at Oasis shopping mall connected to the hotel. Pacific fair also very near

The hotel's location is excellent, making it convenient for travel. Especially coming from the airport, the 777 bus goes directly, and it's only about a 10-minute walk after getting off. The rooms are spacious and have balconies, and the service is good.

There was a cockroach in the room! Our stay started off fairly well, but everything changed that evening when I spotted a small cockroach crawling across the desk. I immediately trapped it with my son’s face mask and crushed it with all my strength. After that, I couldn’t stop worrying that there might be more hiding somewhere in the room, so we closed up all of our suitcases to avoid any unwanted surprises. When I checked out the next morning, I showed the photo to the receptionist. She simply went, “Oh…” in surprise, and that was it. There was no apology, no explanation, and no attempt to address the issue. I didn’t ask for any compensation—I just checked out and left. Finding a cockroach is unpleasant enough, but the complete lack of response from the hotel was even more disappointing.

I stayed at Sofitel Gold Coast Broadbeach from 24 to 27 July. On the evening of 25 July, while applying body lotion as part of my normal daily routine, I noticed several small marks on my shoulder and upper inner thigh/groin area that appeared to be possible insect bites. I apply body lotion every day and am certain these marks were not present on the evening of 24 July after check-in. It was winter on the Gold Coast, and on 25 July I spent most of the day inside a shopping centre, wearing long sleeves and long trousers outdoors. I cannot say with certainty where the marks came from, but later that evening I also saw insects in the room and immediately reported the matter to the hotel. I did not want to remain in that room. I repeatedly tried to contact Trip.com because, based on previous experience, they have helped arrange alternative accommodation when hotel problems occur. Unfortunately, I could not reach Trip.com that night. The hotel told me it was fully booked and offered only two options: move to a room without air conditioning or remain in the same room after it had been cleaned. As it was late, I was overseas, and I had no practical alternative, I reluctantly accepted the temporary arrangement. That same evening, the hotel told me that I would be upgraded to another room the following day and that breakfasts on 26 and 27 July would be complimentary. Before accepting, I asked what would happen if the marks became worse. The staff did not make any promise regarding my physical condition or responsibility. They simply explained that the cleaning, room upgrade and breakfasts were “extra” goodwill gestures. I accepted based on that explanation and because I had no realistic alternative that night. The staff who initially handled my complaint were polite, professional and genuinely tried to help. My main disappointment was the hotel’s internal communication. For clarity, I paid for breakfast on 25 July myself. The hotel promised complimentary breakfasts only for 26 and 27 July, and I did not even have breakfast on 26 July. Despite this, I had to explain the same arrangement three times: 1. When collecting the key for the upgraded room on 26 July, the front desk initially said breakfast was not included. 2. On the morning of 27 July, the restaurant reception again said I needed to pay. 3. At check-out on 27 July, the front desk attempted to charge me for three breakfasts. The charges were eventually removed, but only after I explained the situation again. My criticism is not directed at individual employees, as everyone I dealt with was polite and willing to help. The real issue was the lack of communication between the department handling my complaint, the front desk and the restaurant. The location is excellent and the staff attitude was generally good, but discovering possible insect bites and insects in the room was already stressful. Having to repeat the same issue three times because the hotel’s own goodwill arrangement had not been communicated internally made the experience even more disappointing. I hope the hotel improves its room hygiene, complaint-handling procedures and communication between departments.

Amazing stay and many restaurants cafe, also near to light tram easy to move around

This birthday stay was absolutely flawless! I was so surprised when they upgraded me to a sea view room – the scenery outside the window was breathtaking. The room had a wonderful celebratory touch with thoughtful arrangements of wine, cake, and decorations that made for fantastic photos. We had such a great time during our entire stay, and the staff were incredibly friendly. For anyone looking to celebrate a special occasion, this is definitely the place to choose – highly recommended!

overall all good, but for the breakfast everyday is same got a little bit bored😅

We loved our stay. Very quiet room which faced north so morning sun into balcony and beds. The TV screen was the largest I have ever experienced in a room. Room service meals were excellent and no detail spared. Huge white towels and roomy bathroom too. Even iron and ironing board there. We can’t wait to return.

The hotel boasts an excellent location, very close to the Gold Coast, making dining and shopping incredibly convenient. The room was tidy, clean, and cozy, well-equipped with all necessary facilities, including a wet/dry separation in the bathroom. It even has a balcony with a beautiful view outside the window. The breakfast was rich and delicious, and the hotel also features a swimming pool for guests to enjoy. This is a highly recommended hotel! 👍

The staff were incredibly welcoming, even offering complimentary drinks during check-in. The room itself was spacious with a lovely balcony view. However, as the hotel is quite old, the interior facilities have a rather dated feel, though everything was spotlessly clean. Also, being so close to the sea, there was an unavoidable, albeit tolerable, musty wooden smell.

Under hotel there is a supermarket called Woolworths. Location is good close to everything. The room itself is spacious. The services is abit slow but it’s ok. I sent them email for small request but no reply. Overall it’s very good staying there will probably stay there again