Verified traveler
July 10, 2022
On oir first night of our 2 night stay, we had a single bed without a matress, in a family room which sleeps 3. I asked for a mattress, and I was informed by the receptionist that the bed frame is all I would be afforded as IBis was a budget hotel ( their words). As this was painful to sleep on, on the second night a different receptionist managed to find us a single bed with a mattress in our room for 3.
Secondly, ine of our rooms was not cleaned, the bed was not made up and uaed towels were left on the bed.
This was disappointing indeed.