Best Hotels in Broxbourne

This is an amazing manor hotel, quiet and beautiful. The service staff is very graceful. There are gardens, fruit trees and apples around the manor. You can pick them while walking. Many of the hotels are decorated with antiques. The meal was very delicate, and the waiter in the restaurant remembered that my daughter loved olive oil bread. I forgot to remind him. In short, I really want to live here for a few more days.

Great hotel tucked away in the countryside within a reasonable distance to Stanstead- pool is good as is the new steam room - jacuzzi could he hotter

We have just come back from a 2 night stay. We chose this hotel as its a 30 minute drive from Wembley and wasn't expensive like the other hotels. We arrived 2 hours early for check in however the gentleman at reception checked us in no problem and gave us access to our room. Our room was a good size with a double bed and additional pull out sofa bed. The room was very clean and tidy and had everything we needed for our stay such as an iron, kettle, hairdryer and towels. There was even a little sign in the bathroom letting us know if we had forgotten anything just let them know. Breakfast both days was lovely with plenty of choice. It did get busy towards the end but we were advised of this on check in. We didn't get back from Wembley till 3am this morning but after a quick email to reception at half 7, they sorted out late check out so we could have a bit more sleep before our 4.5 hour journey home. The staff here work so hard and it seemed to be the same 2 faces our entire 3 day stay. I honestly don't know how they do it and keep smiling. Nothing was too much trouble for them. We will definitely return.

The rooms were compact , but more then adequate. I found the layout of the place quirky. My only grip was the mattress was too soft and there were only two pillows. Which were flat.

I travel every week on business and have stayed in many many different hotels, both independent and chain Most Holiday Inns are better than they used to be a few years ago in my opinion. But definitely worth noting the staff at this one are particularly helpful. One in particular - Idris. Is the most helpful and friendly person I’ve met in a long time. Nothing is too much trouble and he goes beyond the call of duty to make your stay enjoyable

We always stay at the Lion & Key when we visit London and have been fortunate enough to stay here again in October, December, and also January for my husbands 80th birthday. This really is the ”Savoy” of the small hotels in London and we always know without fail, we will have the most perfect stay. All the staff genuinely care about their guests having the best experience and you cannot fault the care and attention to detail that this hotel takes to ensure an excellent customer experience. They have a great team of which we would like to thank Giorgio, Kanti and Stephania for making all our visits a home away from home. The rooms and also public areas in the hotel are kept pristinely clean and are bright and cheerful. I love the attention to detail this hotel has even with the smallest thing. i.e. the shower cap in the bathroom also has a small hairband in the box ,which is excellent if you have long hair and can’t find your own! The beds are also extremely comfortable and we both always have an excellent night sleep. We love the open kitchen where you can see all the food being freshly prepared and cooked to order. They are very generous with their breakfast time which doesn’t end until 12 o’clock lunchtime. The choice and range that they offer in their restaurant, regardless of breakfast or main meals throughout the day would accommodate even the most fussiest eaters, which I am, but even I am extremely spoilt for choice as the breakfast menu is so comprehensive. The quality of the ingredients used in the restaurant is first class and so is the time and care in presentation which also reflects the pride that they take. We can honestly say that the breakfast’s we have at the L&K are the most tastiest, freshest, consistently perfect breakfast’s we have ever had and far exceed the quality that we have experienced over the years in 4 & 5 star hotels. To be honest, we often wonder how they continuously provide such care and attention to detail for the customer, even more so since Covid as many many hotels and restaurants seem to still use this as an excuse for a less than perfect service or menu range. We must’ve had over 100 of breakfasts since we have been coming here in 2018 and the eggs are always perfectly cooked with a lovely orange yolk, regardless of whether it’s a normal full English breakfast, or my husbands favorite the Egg Royale. We very rarely eat sausages or bacon at home, but the quality and taste of the ones here are amazing, so we always, always enjoy our breakfast which set us up for exploring all day. The transport links to this hotel are excellent as well. There are four buses that go past the hotel to Leyton underground, one of which is running 24 hours and they seem to come by every few minutes. Stratford is only four stops from Leyton so excellent connections for overground, DLR, O2 etc. Liverpool Street is the next stop along for even more connections so the location we find is a great asset to wherever we

We have been to West Lodge’s Mary Beale restaurant on many occasions and it never disappoints whether it is lunch, dinner or afternoon tea. We went for a special birthday lunch and had a fabulous meal in delightful surroundings. The atmosphere is of quality high standards but without being stuffy or snooty. The staff are friendly with attention to detail and quality service. The food is always delicious; beautifully cooked with fantastic ingredients. Excellent wine cellar with knowledgeable sommelier. This is a great alternative venue for a special event with a gifted pianist in residence on some days and unobtrusive background piano sound track on others. Take time to walk around the unusual arboretum with its unique collection of trees and enjoy the artwork in the building. Some dishes are expensive but there also mid price options and set menu options to keep the price reasonable. The hotel is also a fabulous wedding reception location, nice rooms and the option to arrive by helicopter!! We will go again to enjoy our next family celebration.

Hotel is a bit dated but was okay Very noisy as close to M25 and in a very busy services Otherwise was fine

I stayed here in august for 2 nights as I got tickets to Strictly at Elstree studios, very conveniently placed and rooms were clean. When the house keeping came into the rooms to clean they had moved my hairdryer (£120 GHD Hairdryer) which was no issue as the room was spotless, beds were made and fresh towels were given. I left my hairdryer at the hotel and once I realised I phoned up the next day. After much confusion due to the receptionist not speaking amazing English I got told they would speak to house keeping and I would get a phone call within an hour… 2 hours later I phoned the hotel and got told they hadn’t had the opportunity to speak to house keeping and got told again I would receive a phone call… again no phone call. I phoned back the next day and got told I would receive a phone call that day, after an hour I got a call to say the head of housekeeping wasn’t in over the bank holiday and they would phone me in a few days. On the Monday I received a phone call to say that my hairdryer was there and that I could organise a courier for collection or come and pick it up myself. On Thursday I drove the 50 miles each way to go and pick up my hair dryer only to be told once I arrived that it was a mistake and they in fact did not have it. I was told they tried to phone me to inform me of this, however I was able to quickly shoot down that lie after going through my phone records and revealing no missed calls or voicemails from the hotel. I asked to speak to the manager, after being told many times that all procedures had been followed (which they clearly had not as if they had I would have my hairdryer back) I was left without my £120 hairdryer and had also done a 100 mile round trip for no reason as a member of staff could not call me to relay this information. I was able to tell the staff which room I was in and exactly where this hair dryer had been left and still nothing. The manager took my phone number and email and I was told that I would get reimbursement for the cost of fuel, my time and some sort of compensation due to what had happened (manager suggested a complementary stay). I have now waited a week to hear from the manager and have had nothing from them, meaning not only have I been left without a £120 hairdryer due to either theft or someone not cleaning a room properly, but have also wasted 4 hours of my day driving round the M25 and waiting for them to find out what happened (with still no answers) and the fuel it has taken to drive the 100+ miles to get there. Overall, the customer service at this hotel is shocking, no one seemed to have an idea what is going on and the lack of communication between staff is atrocious. I am hoping the manager who made these promises to me will see this review and get in touch regarding the above.

When I originally phoned the hotel I requested an early check in as my son was getting married at 2pm. I was asked to call the day before to check times which I did, as they we're still unsure I was asked to call again the morning of arrival. The receptionist was extremely helpful and said we can arrive for an 11 check-in but as there were 4 of us we would be on separate floors which wasn't a problem. We arrived at 11am to be told we were on the same floor as she had managed to jiggle the rooms around. We wanted some more tea, milk and sugar for our room and we're given a handful of everything which was great from the very helpful cleaner and again for the other 2 people in our party at the front desk who again couldn't have been more helpful. The self service breakfast was brilliant. Couldn't fault anything. Thank you again for accommodating our needs.