This was by far the worst hotel experience we've ever had. The hotel has no reception and, to this moment, has not provided any check-in instructions. We arrived in the evening around 8pm, after an international flight, with our 3-year-old child—only to find ourselves locked out, unable to access the building. No instructions had been sent whatsoever.
Thankfully, some other hotel guests happened to arrive and kindly let us into the hallway. We tried calling the emergency number provided, but it only offered an automated message saying replies would take up to 24 hours—by which time we would already have left.
We couldn’t access our room key until another guest, using her own instructions and code, managed to open the key safe and retrieve our key for us. Absolute nightmare.
The room itself was ok—equipped with a fridge, some basic glassware, and a small TV. However, there was no coffee provided, so we had to purchase our own. Only two small bath towels were provided.
