Bedford Hotel Brussels

What can I say, this hotel is HORRENDOUS. Do NOT bother booking and wasting your money, just book yourselves into ANY of the surrounding hotels which are cheaper and better quality. For starters, there is no central heating! No radiators! Only an A/C which you can turn to “heat” and even then; it only goes up to 23 degrees Celsius. Even if it’s -3 degrees outside, good luck, they won’t bother changing the heat. I complained so many times and was told to just “layer up” and wear more sweaters to sleep, so I was forced to sleep shivering. Concierge was new so she giggled with her colleague, going to and from me and him to convey his messages, “im new so I don’t even know what to tell you, no more rooms. Sorry.” Then proceeded to giggle in my face as he told her tell me to suck it up and just deal with it. Next up, the entire room is dark and dim! For the whole room, there are two lamps! No central lighting, just two lamps on either side of the room, and no natural lighting as my view was blocked off by another building!… lastly, there was a rat trap under my bed :) imagine how surprised I was when I moved the bed to see if I dropped anything down the sides, seeing a rat trap/poison box. No amount of pleading with the hotel will do anything. Even trip.com customer service agreed I went through an ordeal. Do NOT book this.

Hotel was in a great location and just outside the grand place and center square, walking distance of about 8-10mins. I walked everywhere from this location and was convenient with subway tram nearby and easy access to and from the central station. The hotel foyer and entrance was large and welcoming, service staff were helpful, there was also a gym on premise. The hotel room was a little dated and old although fairly large. The bathroom was fairly old and could need an upgrade soon although was functional and clean. The door and walls were thin and I could hear the doors slamming all the time (from guests coming in and out of their rooms) at all hours and in the morning, I got woken up by the cleaning lady vacuuming and always hitting the sides of the wall which was a little irritating. On one of the late evenings, I could hear the couple in the next room ****** *** as she was ******* ******. So yes, the walls/ceiling are thin.

I really enjoyed my stay. The hotel is perfectly located in the heart of the city, clean, and very reasonably priced for Belgium. I stayed in a single room and expected it to be small, but it was surprisingly spacious, with a kettle and a private bathroom. The breakfast was delicious and very affordable compared to other hotels. I’m truly grateful to the staff and owners for their kindness and excellent service!