Anonymous User
January 4, 2026
What can I say, this hotel is HORRENDOUS. Do NOT bother booking and wasting your money, just book yourselves into ANY of the surrounding hotels which are cheaper and better quality. For starters, there is no central heating! No radiators! Only an A/C which you can turn to “heat” and even then; it only goes up to 23 degrees Celsius. Even if it’s -3 degrees outside, good luck, they won’t bother changing the heat. I complained so many times and was told to just “layer up” and wear more sweaters to sleep, so I was forced to sleep shivering. Concierge was new so she giggled with her colleague, going to and from me and him to convey his messages, “im new so I don’t even know what to tell you, no more rooms. Sorry.” Then proceeded to giggle in my face as he told her tell me to suck it up and just deal with it.
Next up, the entire room is dark and dim! For the whole room, there are two lamps! No central lighting, just two lamps on either side of the room, and no natural lighting as my view was blocked off by another building!…
lastly, there was a rat trap under my bed :) imagine how surprised I was when I moved the bed to see if I dropped anything down the sides, seeing a rat trap/poison box. No amount of pleading with the hotel will do anything. Even trip.com customer service agreed I went through an ordeal. Do NOT book this.
