Guest User
January 29, 2024
We came to Brussels for two nights. We booked a single room, number 503, in the Brxxl5 hotel. From the first night we were literally devoured by bedbugs. In the morning we were even able to “cross paths” with them because they were so huge (see photo). We informed the staff, in particular a certain Ana at reception for whom it was obviously not her problem because I quote "she does not take care of the cleaning but of the arrival of customers" so the customer service stops there, simply to cash in. After being accused by the latter of having brought in bedbugs, they guaranteed us a full refund. Which obviously wasn't done and now they no longer respond to emails. Apart from that, no hot water, smell of urine in the corridors. In short, we spent our 2 weekend days managing the problem between pharmacy, finding a new hotel, new clothes etc... Run away!!!
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