Upground Residence Apartments

Everything was good, except for the fact, that we did not have any hot water for 4 days (gas pipe issues, gas was shut down) and I know this is not their fault, but problem was since Wednesday the week before and we got notified on Monday (arriving on Tuesday) and with alternative offered outside the city, that was not an option. In rest all good, apartment was clean and spacious, equipped with everything you need. (remote control for the TV was missing couple of buttons :)) ) Another strange thing was, that we got the keys under the doormat, that is not really the safest way :))

Great place I will probably be booking again

Disappointing AC only in the living room and couldn't even make that part cold Mattress on 2nd double room was terrible, metal coil Mattress that you can feel every coil Apartment for 6 people but only 4 can eat the same time - dining table is 1x1m Very basic equipment Tiny TV No place to hang your towel, put your tooth brush or toilet paper in the small shower (???)

Big apartment. Clean. Many shops and restaurants on the first floor.

I have three major issues with this stay: 1) False Advertising--they state on ********** that there is a pool and gym as part of the stay but the gym and pool are a SEPARATE business and outside of the building. I even scoured the website under fees and fine print to see if there was a charge for them and none were stated. I even read the reviews for information and there wasn't any. I have no problems paying for additional amenities IF IT WERE STATED as so, instead of giving the false impression that all this was included. 2) Disorganized-- They emailed me before my check in and I told them I would check in around 3 pm. They replied with a form email with a number I should call 30 minutes before arriving at the accommodation. From the airport I called several times over the course of 30 minutes only to be told I need to call another number before that employee only works after 6pm. When I emailed them of my complaint about the false advertising of the pool there was no response. They would prefer to not deal with the issue and let it disappear on it's own. 3) Broken items-- The heating wasn't working in the bedroom and thus was cold at night during sleep. The power outlet the kettle in the kitchen uses shorts out the electricity in the whole apartment. We called them and they came to fix it only to verify that it's a known issue in that apartment yet they have done nothing about it. The bed was warped and sunken, made for a horrible sleep.

The apartment is nice and cozy but definitely needs some update and toiletteries

We had a one night stand, which we booked as last minute choose for the specific date and zone. See the ups and downs bellow: Good: + contactless check in and check out. + very spacious + pretty well equipped (full size frige, washing machine) Bad: - very bad smelling bathroom (probably the drain is not sealed) - very dark place (small windows & low intensity lights) - the bed mattress has a concave shape making you roll to the center - dirty carpets with spots and dirty floor around corners.

slippers, kitchen paper towels, shower gel or shampoo were welcome.

Excellent