Comfort Suites Buda - Austin South

Me and My husband had a wonderful stay . My family stayed and they also had a great stay. Roos arw very clean

Problems with the card key, no ice on the fourth floor had to go down to the first floor, and it was very difficult to find.

Staff was not the most caring. Hospitality needs to improve. Breakfast, coffee was watered down . Eggs were like plastic. Key card stopped working but staff couldn’t fix it. Three attempts and still couldn’t fix it. Mattresses were lumpy.

I cannot recommend this hotel! There are no mattress covers, housekeeping never came to our room, so we had to chase folks down for towels. I called before I booked to ensure the pool/hot tub was functioning, as the hot tub was the reason I chose this hotel, I was assured they were "good to go" the day before...NOPE! The hot tub was broken! The elevator was also broken. I had to get new keys for our room 6, YES! 6 times, as they stopped working constantly. I was told that this was a common issue. We found a huge roach in our room. We were informed it was a water roach. I found 1 in the swimming pool area that lay dead on the floor the entire stay, it was never cleaned up! No apology, nothing, just ya, our pest man says we just have to deal with them!" Everywhere you looked, there were scuffs, ripped carpet, and just an overall poor-looking hotel. The staff did not smile, hardly speak, or offer any understanding regarding the hot tub, the bugs, our keys... nothing. We have stayed at numerous Comfort Inns, but this stay will make us second-guess our next stay..

I would not recommend this hotel. The room was old and dingy. Had a running toilet and leaking shower even though I selected a more expensive room, I was given a cheaper room. The room connected to another room and the other guest tried to enter our room in the middle of the night, they also seemed to be having an all night party. Walls are thin we could hear not only the loud TV but also all the yelling. Continental breakfast was out of waffle mix , I was told they changed companies therefore no mix was available. I will not stay here again.

Everything was fine other then they allowed from the bottom floor by elevators very loud pounding music that went on from atleast 5p to 10p. Had a bad miagraine so that was really annoying being able to hear it in wall loudly for hours on the 3rd floor.

The keycards didn’t work when I checked in even after going to the room twice. Maintenance finally let me in the room and said they were replacing the batteries. I showered quickly and left for an all day event. When I returned around 9:00 the key still didn’t work. Thank goodness my daughter and family were in the same hotel. I stayed in their room for several hours until my room was opened. I stayed in the room but there still wasn’t a working lock. My first visit to a hotel by myself as a 63 year old it was horrible. I should’ve known since the door jamb and door were both messed up where someone had tried to break in before.

Nice staff and hotel is super clean. Appreciated that it smelled clean at all times and areas were being cleaned in rotation regularly.