Guest User
October 2, 2023
According to Trip.com, this hotel has 24 hour front desk, and its a reason I choose this hotel. This is NOT the case. There is no 24 reception, in fact there is no reception at night, even before midnight. I arrived at hotel about 10pm. Note: The hotel is not on the ground floor, but in a residential building on level 3. There a locked street door, (which permanently shut) every during the day. You would expect as this hotel, they would have detailed instruction on the front door regarding access - not the case! They have emergency number to call. If you have no cell phone access in Hungary you would O chance of getting into this hotel. I asked a couple walking along to street to make the call. The instructions were were very complex, even in Hungarian to understand. Fortunately the couple spoke some English. Apparently my room key was behind the desk in reception on level 3, however getting into the building (passing the front door) was extremely difficult. We only got into the building when a travellers came out. There is shabby (poorly maintained) left to level 3. There is another door to get through and more codes to put in. Finally made it in (but there is was not reception). Saw one room open (obviously unoccupied) and I assumed this was my room. But I have no key to my room - I could not close the door, so I used my case to this. There is no instructions in the room on how to access the internet. However, I will say one good thing in this review. The room is nicely appointed - there is a fridge, a complimentary bottle of wine and excellent cable TV including CNN and BBC. When I exited the hotel at 9:30am, (at the exit door) I finally met someone from the hotel (young lady) who assisted, I come in and sign forms at reception. This was so ridiculous and crazy, but I followed instructions. We did find a reception desk (in another part of the hotel!). Finally bit of advice for Budapest. Please make sure you choose a hotel with at least 50 to 100 rooms, that is likely to have someone there to help you. This hotel has a small number of rooms, with no service. If a hotel has no reception at night, the hotel could simply send an email to guests, explaining the check in procedures. This hotel could not care to send a 30 second email to prepaid guests. This hotel does not care for their guests, and just wants your money. AVOID at all costs!.
