Sahid Zarafshon Hotel

Everything was top-notch, from the welcome and quick check-in to the cleanliness of the room and the responsiveness to requests. The restaurant in the courtyard was also very cozy and had a great atmosphere.

The hotel is conveniently located near the Old Town, making it easy to get around by taxi. The staff are friendly, and the rooms are clean. There's also a large indoor pool. The outdoor pool was closed.

The hotel was decent in most aspects, but it was really frustrating that they wouldn't refund me when I had to check out early. I booked for two nights and tried to cancel the second night on the day I checked in, which should have been fine since it was more than 24 hours in advance. The front desk told me to contact Trip.com. After Trip.com submitted the request, it took two days for them to reply, only to reject it. After a lot of back and forth, Trip.com eventually reimbursed me half the amount, so I still lost half the money. The whole experience was very unaccommodating for guests.

I booked a 34 sqm Grand Twin Room, but upon arrival, I was given a standard 20 sqm room by mistake. After inquiring at the front desk, I was upgraded to a 40 sqm suite (as my original reserved room was no longer available). Cons: The soundproofing is very poor. I could clearly hear the sound of the shower next door and people talking in the hallway. The bathroom drainage was also very bad; the water would start overflowing after just one minute of showering. Pros: The toiletries and toothpaste provided were quite good.