Check-in was quite an ordeal. MISUK at the reception was absolutely useless. First she could not find our ******* booking. 5 min later, after serving other clients, she foud it but said she had no proof it was prepaid, although I had a written confirmation. She said she needed to call *******. We asked for the key and came back 4hrs later. Thank God another person was in duty, the very efficient Oscar, who quickly found our reservation. Thank you Oscar for your professionalism !
The rest was good. We had a nice room in the renovated part. But be aware that not all rooms are renovated. Beautiful spot though and best option inthe area.