Hilton Burlington Lake Champlain

The hotel was in a great location and was clean. However, the panoramic room was a bit of a scam. In ******* both windows show a view of the lake but in reality only one of the windows shows a clear view of a lake, the other panoramic window shows the back of a building. When asked about why the room is different in reality, we were told that it was just a stock photo used on *******. If I knew this in advance, I wouldn't have paid the extra money for the panoramic view, I would have just paid for the regular lake view room.

It was easily walkable to most commercial od popular things to do, that was great. We got upgraded to the lake view room! However, the breakfast was very limited in number of options.

The hotel was under construction and no one informed us of this. The check in location was terrible and very slow plus it was set upin fron of the main elevator that everyone was using, it created multiple "traffic jams". Also they promoted a bar but the bar was temporary bar set up on the bottom floor, not very inviting at all.

Staff was friendly and helpful, and bed was comfortable and clean. However, if I had known that the hotel was STILL under renovation, rather than “newly renovated”as it was listed on ******* site, I would have booked elsewhere. Check-in was located in a makeshift, congested hall, rather than the lobby, as the lobby was literally exposed to work equipment, gravel, etc with only a large sheet of plastic between machinery and hotel lobby 😳 There was a wedding reception with over 200 attendees which was beautiful, but prevented me from using the restaurant and when trying to call for in-room service, I was told that “the food hadn’t arrived yet” and I would receive a call when it did (within the hour). My call was not returned. Fire alarm during my first night went off and while some people evacuated as requested, others either stayed in Lobby or ML. Staff was kind, but unable to, in my opinion, safely able to evacuate all individuals or keep those of us outside updated on re-entry possibilities(temperature outside was 18 degrees F. I do feel fairly confident that once renovations are COMPLETE, it will again be a Hilton hotel that I would enjoy staying at.

I attempted to stay here, my hometown hotel I previously respected earlier this week, 12/27/23. Both times I tried to check were unsuccessful (once before 3pm, the time ******* indicated I could, and once at 4pm, when the front desk staff told me to come back). Each time I was told that my room was not ready and that if I gave them my phone number, they would call me when it was. The second time, I was even told I would be expedited and the wait would be no more than 10 minutes. By 9pm that night, I had still not received any call. I called the property twice during the wait and the phone was not answered. As such, I had to make other arrangements and did not stay at this property. To date, I have not received any contact from the property despite my multiple methods and attempts to contact them in the following days. All I have received is *******'s repeated attempts to ask me how my stay was. The short answer: I couldn't really say, as I was never provided a room. This property is currently under construction and it's clear the staff are doing their best to handle not only this, the satellite check-in area, and also the results of Vermont's hotel-motel program for the unhoused. It's clear the property is overwhelmed, understaffed, and out of their depth. The out-of-town couple waiting in the queue ahead of me to check in were so put off by the whole scene they cancelled, demanded a refund on the spot, and stayed elsewhere -- if only I'd had the foresight to do the same.