Best Western Plus Burnaby Hotel

The area is accessible and within reach of F & B and in a quite area. Amenities are not crowded nor spaced out.

I booked a three-night stay at this hotel. However, when I arrived, the room they provided was different from the one I had reserved through Trip.com. The room was very small. I spoke with the Front Desk several times and explained the situation. Eventually, they changed my room to the one I had originally reserved through the booking agent. However, the new room had another serious problem. The bed was located right next to the open kitchen, and the air conditioner had a severe moisture problem. As a result, the room was filled with a very bad smell, making it extremely difficult for me to sleep throughout my stay. I reported the situation to the Front Desk Manager and explained the problem to him in person, but he did not take any action or provide any solution. Unfortunately, I had no choice but to stay for two nights in a room with an extremely unpleasant smell and unacceptable conditions. This experience was very disappointing, and I believe the hotel should take responsibility for the inconvenience and poor accommodation I experienced.

Good rooms and an even better breakfast to start the day! The only downside is the location—it’s decent enough to get by, but the surrounding area isn't very lively or exciting. Great choice if you prefer a peaceful base over nightlife.

Chose this location as very close to metropolis at metro town. Very convenient breakfast is very normal but come with the room so not bad.

Great location and loved using the gym. Lots of food available for breakfast, satisfied with the service. Would come back again.

We booked a smoke free room, however I felt like the was smoking in the room. Other than that location was good, service was great, room felt clean enough. Would stay again. We don’t use the pool or take advantage of the free breakfast.