Guest User
August 17, 2023
Today I am giving my first negative hotel review! ! This is the worst and most unbearable hotel I have ever stayed in. My good travel mood was ruined by this place!
Facilities: Looking at the picture, there is something wrong with the design of the shower room. The water from the shower overflows into the entire room, and even the disposable slippers can get soaked. Can you imagine? It's like sleeping in the pool or going to the toilet in the pool.
Service: 2 points of dissatisfaction with service:
First, the attitude of the front desk when checking in was terrible! Ask to see the room first before checking in. The receptionist's attitude was, "If you want to stay, just make a reservation and check in and see which room!" I got angry later and asked, "Am I not allowed to see the room?" Then she asked someone to show me the room.
Second, the room was flooded with water. I called the front desk to report it, but no one came to deal with it. And judging from the feedback from the front desk on the phone and when checking out the next day, it seems that they all knew that the room would overflow. I don't understand, why not correct it? Is the shop a big bully to customers, can’t they live in love? Or do you not care at all about the accommodation environment provided to customers?
I would like to give my sincere advice to the hotel management. The so-called service is not just adding "you" to the words and calling it service by handing something with both hands. Service means paying attention to the customer's feelings and paying attention to the customer's urgent needs.
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