Haeundae Avenue

I don’t recommend this hotel at all. I couldn’t sleep for my 3 nights stay. First thing, the reception doesn’t understand English. They didn’t know about my reservation. After 10 minutes, I was given my room keys. The room was clean but the trouble began at night. Light was constantly coming out through the blinds and curtains. I don’t know why they had see through white blinds and mesh curtains. I called the receptionist but she didn’t understand my message. Second day, complained to trip.com. They called the hotel but the management lied and said the guests have been upgraded to a different room. Nobody contacted us but they were constantly lying to trip.com. I went to the receptionist and asked her to fix light issues. There was also a lot of construction sound and I was really tired after sleepless nights. The receptionist said she would get it fixed on the 3rd day but that was a lie too. Nobody came to fix the light problem. There was no balcony as advertised. Kitchenware was missing. The staff doesn’t understand simple English like cutlery. Nobody came to collect trash or give water during my 3 nights stay. Hotel looks stylish but their customer service is terrible. I don’t recommend staying in this hotel especially if you are a foreigner. I took these pictures at 6 am in the morning when I was awake because of sunlight and construction noise. During the night, city lights were coming in. Trip.com compensated me with 1500 coins but that doesn’t soothe the 3 sleepless nights. My entire trip was uncomfortable because of this hotel.

Very affordable priced hotel. Cleanliness is great and staff is helpful.