2 Heaven Hotel Seomyeon

Very bad, don't go to that hotel, the only good thing is location, but in this area you can find many better hotels. Literally made my trip I was looking for worse. This hotel wasn't even booked by me, but by trip.com as my original hotel planned some fire drill, therefore when I was already travelling to Asia they let me know about that and suggested this hotel as an option, I was literally going to the airport and had no time so just agreed to book for me...but I think that if they are booking they should look at the the amenities I had in previous hotel as I was for example relying on lagguage storage but this hotel doesn't provide that, moreover the check in is really late in the evening so you have to go through so much husstle. This really complicated everything and stressed me out. However, this platform to begin with should have stopped offering this hotel as it has so many bad reviews which are true, like for example bugs or cockroaches or whatever it is, this is unacceptable for ANY hotel! I tried to deal with it at the reception，they said the hotel is full so cannot change the room so I asked at least for a bug spray. Then I was trying to deal with this platform to do something about it, the good thing is they are really quick in responding but in this case not with resolving the problem. I had booked 2 nights so I was asking for rebooking at least the second night to another hotel, but they were saying that the hotel refuses a refund and basically if I would want to change hotel I have to book it all over again and pay for it without any money back. Also they just offered me around 900 points worth like 9€ which is not even a half of the hotel's price for night, I mean I wanted a place where I can safely sleep and as this hotel wasn't my 1st option to go and not my fault I expected better resolution.

Great location and the room was beautiful but a bit shabby. The mattress was really hard but the pillows were heavenly. I was initially told at check in that I was going to be charged a fee despite checking in not even half an hour after the alleged check in time, which I thought was weird. The hotel seems a bit understaffed. The towels provided were small in size and the only toiletries provided were hand soap and toilet paper.

The hotel is close to a street where night life thrives, but that's the only good thing about it. There was a ton of black mould in my room, nothing ever dried in spite of having the windoe open all the way, all the time. When I turned on the AC some mould came out of it onto my bed, the overall experience was less than satisfactory.

Very bad condition not clean very dirty . Very bad smell. Reception also bad behavior

Cool bathroom, I enjoy it very much. Also I used a refrigerator for my salad, that was useful. But bathroom has a pit in it, so all the floor was wet, also the whole room was wet too because of hot air from the bath. And they have modern Japanese toilet, but I didn’t use it because it shocked me…

They will ask you to pay 20000 won to stay in the room even when booking consecutive nights, otherwise u' re supposed to leave at 11:30am and come back at 7:30pm leaving your luggages outside without custody. You' ll end up paying double the price.