Staying from April 3rd to April 7th, all I can say is the service was absolutely terrible… On the day we checked in, I was speechless when I saw the unhygienic conditions shown in picture 1. On top of that, there was a hole in the bedsheet that day (I forgot to take a picture, but it’s absolutely true, I swear as a Chinese person). I asked the hotel on Trip.com that day if we could cast to the TV, but got no reply. I overlooked it, assuming they were Korean and didn't use the platform.
On April 4th, we hung the 'please clean' sign on the door before heading out. We were gone for about five hours, only to return and find the room still untouched. I then emailed the front desk, and it took half an hour for someone to slowly come and clean (and a toothbrush I accidentally dropped on the bathroom floor was still lying there, completely untouched).
Learning our lesson, on April 6th, I specifically told the front desk at 2:00 PM that we needed the room cleaned before 4:00 PM. But when we returned at 4:30 PM, it still hadn't been cleaned at all!! What were they doing?? I then sent emails (as shown below), and even two emails went unanswered. What kind of attitude and service is this? I finally got someone to come clean after calling the front desk out of frustration… And what happened? She came in, changed a trash bag in the bathroom, and left, doing nothing else. I actually had to go out and call her back to change the trash bags in the room, change the sheets, take out the trash, and get new toiletries before she actually cleaned properly. What's the deal? Is the cleaning service at this hotel entirely self-service? Do guests really need to tell staff what needs cleaning?
On April 7th, I went for breakfast at 9:20 AM and was told at the restaurant entrance that since it closes at 9:30 AM, we couldn't eat. This was despite seeing a foreigner happily eating a sandwich inside. Don't criticize us for being late, for two reasons: 1. Most of the breakfast options are instant noodles anyway, which can be prepared and eaten in ten minutes, or taken back to the room if necessary (but on this day, we were told we couldn't take the instant noodles in foil containers out of the restaurant, even though there's no sign anywhere stating this). 2. On April 5th, we and another table of Koreans stayed until around 9:40 AM for breakfast. The staff that day only started clearing things at exactly 9:30 AM and didn't rush us. Why today, before 9:20 AM, had you already packed away breakfast? Do you think you're being efficient? I don't know how your hotel manages and schedules time internally, but regardless, we, the customers, shouldn't have to pay the price...
The most bizarre thing was that before leaving the restaurant on April 7th, this female staff member specifically came over and asked for our room number. What did she mean? What did she want? I told her we were from room 805, yes, the same room that didn't get cleaned twice. The lady then smiled and said 'okok' before walking away. What, was she also in the wrong? It was completely inexplicable… Was she perhaps trying to revoke our dining privileges by specifically asking for our room number? Is this a way of threatening customers?
The experience was very poor. I'm not sure where the 'Chinese-friendly' part comes in, as I didn't encounter any staff who spoke Chinese, and their attitude was consistently bad.
Original TextTranslation provided by Google
