Business Hotels in Lisbon

My overall experience was good but the only downside for me is the location. It needs a long walk, around 20-30 mins, to get to the main city area. I had to get a taxi or Bolt to return hotel every night. The room was clean with a large king size bed. The room size is reasonable. We were on the first floor facing the street, it was quite at night. Slippers were provided on request. The staffs were very polite and friendly. There were no problem in communication in English. They also suggested a lots restaurants and attractions for us to consider. The lobby is spacious with a TV and also lots of seating area. There was a small gym room in the basement. We had a comfortable and great stay with Lumen Hotel.

The hotel is average, the beds were average, the room was average, the experience was average, you get my point. You will not leave the site singing its' praises. Because we were in November, no air conditioning was available even though temperatures were in the mid to high 70s (f). The best we could do, was open the windows. The staff was no really ready for prime time, they had consistent problems with providing accurate and workable key cards, a pain, since they had two small elevators for a 8-story building in the heart of a business district. The bathroom in tub shower was actually a challenge and, essentially, dangerous. We ended up on the second floor and, to same time, took the stairs down to the lobby only to find that the door from the stairwell would not open, the door handle just turned and turned. I knocked on the door until someone in the lobby opened it. When I the front desk staff about a genuine fire hazard, they seemed to indicate they already knew about the problem. The breakfast was terrible, even by U.S. Express Hotel standards. Please, please find another location to stay.

Not a 4 star hotel - but adequate and functional Staff are 4 Star!! - Always willing to help. Heard several guests take it out on poor staff due to expectations of a 4 star standing. Very basic toiletries - a soap pump stuck on the wall and one glass in the bathroom No concierge to help with touristy stuff. They just hand out brochures Breakfast selection is poor - seems they are always having to fill up in little quantities - seems like they ration the food. Felt sad to even ask the staff to fill up Staff are 4 star! Ordered a limousine airport transfer. No limousine but a regular car smelling of cigarettes. Again no fault of the hotel staff. They did tell me driver is not associated with hotel. I think they should drop down a star or better the facility.

Booked this hotel after calling their central reservations office . I told them quiet was my main priority . After assurances from them I cancelled my other reservation in Lisbon . What a mistake ! Paid 790 euro for a family room. Rooms are no better than a holiday inn. My daughter’s room was dirty on check in . Cut nails on the floor , mould in the shower and hair in the sink . Old, tatty and stained bed bases . The common areas were so noisy with business guests . The hotel is attached to a big conference facility . Service was very good but I have no idea why this hotel gets such good ratings . Perhaps because most of the guests are not paying themselves and are getting corporate rates . I felt completely ripped off . The central reservation was not completely honest about the hotel. I spoke to the reception and the GM in the end . They waived my charge for one beer ….. the best they could do . What an insult . Not stated in any “5” star hotel that has mould in the shower . No attention to detail. Don’t stay here if you are on holiday. There’s much better choices in Lisbon .

I am absolutely shocked and disgusted at the customer service of this hotel. I had booked this hotel a long time ago and then became very unwell and was told I require major surgery which means I can’t travel. The hotel was made aware of this with over 6 weeks notice and have refused me any sort of refund, did not allow me to move the booking to a later date nor let me transfer to another person. When I initially rang the hotel they told them the situation they said they understood and I would get a full refund, however, this never appeared and then I got an email saying it’s been rejected. The hotel communication has been little to none and when they do email, it is rude and apathetic. I would be very careful handing money over to this hotel!

My husband and I stayed at My Story Hotel Figueira for four nights in July 2024. We selected the hotel based on its convenient location to key tourist attractions and public transportation, reviews, and reasonable price. We weren't disappointed. We reserved a Double Room, City View. Despite being centrally located, we never had any issues with street noise in our room. The room and bathroom were also decently sized and we were able to comfortably hang out in the room in the afternoons when it got too hot outside. I reached out to the hotel in advance of our trip to inquire about early check in. While the hotel couldn't promise our room would be available early, they were very responsive to my emails. Ultimately, we ended up reserving the room for the night prior to our arrival so we could get into the room immediately to clean up and relax a bit before starting to see the city. We ate breakfast one morning at the hotel when we had to get going particularly early for a day trip. The breakfast was pretty standard (a mix of pastries, cereal, fruits, cheese, meats, limited hot dishes, etc.) but very convenient and we didn't have any complaints. Given the number of restaurants and bakeries in the area, the price of the hotel breakfast was a little steep (€19/person), but was convenient for a day when we were shorter on time.

The room was clean and tidy and comfortable. The service is also good, the location of the hotel is very good, it is convenient to go anywhere

As it is said in the other comments, the rooms are very badly soundproofed... We were given a room on the street side, with a window that did not close properly, and as a result we slept very badly! We decided to leave after the first night, as there was only one room left that we did not want. After having had the MANAGER on the phone, we were told that we would be reimbursed (over 200€). Strangely my card was not working for the refund, ok, and that it was not possible in cash. We were then told that we would receive a transfer within 1 to 2 weeks... I have been waiting for 2 MONTHS! I have had no answer to my emails and on the phone, I'm clearly being pushed around. It's unacceptable, I work at the reception of a hotel in France, we refund our customers! ESPECIALLY when they promise us!!!!!! It's not only unprofessional but also dishonest. Comme il est dit dans les autres commentaires, les chambres sont très mal insonorisées.... On nous a donné une chambre côté rue, avec une fenêtre qui ne fermait pas bien, et du coup nous avons très mal dormi ! Nous avons décidé de partir après la première nuit, car il ne restait qu'une chambre dont nous ne voulions pas. Après avoir eu le DIRECTEUR au téléphone, on nous a dit que nous serions remboursés (plus de 200€). Bizarrement ma carte ne fonctionnait pas pour le remboursement, ok, et que ce n'était pas possible en liquide. On nous a ensuite dit que nous recevrions un virement sous 1 à 2 semaines.... Cela fait 2 MOIS que j'attends ! Je n'ai eu aucune réponse à mes emails et au téléphone, on me balade. C'est inacceptable, je travaille à la réception d'un hôtel en France, nous remboursons nos clients ! EN PARTICULIER quand on leur promet !!!!!! C'est non seulement non professionnel mais aussi malhonnête.

The room has a very high ceiling. There is a terrace. So comfortable. There is plenty of lighting.  The hotel breakfast is good. The location of the hotel is located in the city center. Very convenient. There are many restaurants nearby. There is already a grocery store downstairs. The employees are polite and greet people with smiles. 

The room is large with 2 large and comfortable beds next to each other, the bathroom with shower is spacious with soft and large towels provided. The general cleanliness is very good, they changed our towels every day even though we didn't ask for it (a choice that I think is not very eco-friendly) There are some cafes nearby (we didn't include breakfast) and restaurants, the bus stop to the center is just a few steps away. The center can also be reached on foot with a walk of about 15 minutes. The Hotel has a covered parking lot at a cost of €19.00 per day, absolutely essential if you arrive by car since there are no other parking lots nearby.